Casework Coordinator - Benefits & Homeless Prevention Service Location: Hackney E8 - On Site Duration: 3 Months Pay: 19.98 Per Hour PAYE 26.92 Per Hour Umbrella Start Date: ASAP About the Role Are you a highly organized professional with a passion for public service and a keen eye for detail? Hackney Council is looking for a Casework Coordinator to join our high-profile Benefits & Homeless Prevention Service (B&HPS) Complaints Team. As a central hub for the division, our team manages Stage 1 complaints, Member and MP enquiries, and Freedom of Information (FOI) requests. You won't just be managing paperwork; you will be an operational linchpin using data analytics to provide "learning insights" that drive service improvements across the entire Council. What You'll Do Triage & Assessment: Perform initial assessments of all incoming casework, identifying safeguarding matters and ensuring queries are directed to the correct departments. Workflow...