Prostate Cancer UK
Southwark, London SE1 3SS, UK
£42,750 - £46,500 per year Fixed term (6 months), full-time (37.5 hours per week) Hybrid working with regular travel to our London Bridge Office What the job involves We're looking for a Customer Journeys and Experience Manager to join our Customer Engagement and Experience Team on a fixed term basis for six months. We're about to launch our new, organisation-wide, segmentation project - Designed Around You, where you'll play a key role in using this new insight to support teams to deliver the experience our customers have of Prostate Cancer UK. You'll be responsible for developing and delivering multi-channel customer journeys that provide a consistent and engaging experience to all customers of Prostate Cancer UK. You'll lead the ongoing development and optimisation of how we welcome customers to the organisation, as well as our engagement journeys, ensuring that customer needs are met, and behaviours and interests are tracked across every touchpoint. You'll...
