Disrepair Case Manager Hourly Rate: £19.79 PAYE (Umbrella rate approx. £25 per hour) Location: Manchester, M9 Job Type: Part-time (minimum 2 days in office) Join the Housing Services team at the Neighbourhoods Directorate of Manchester City Council as a Disrepair Case Manager. This role is pivotal in managing housing disrepair cases from start to finish, ensuring compliance with legal standards, timely completion of works, and delivering high-quality outcomes for residents. Day-to-day of the role: Act as the central point of coordination among residents, legal teams, contractors, surveyors, and internal departments. Provide expert advice on housing disrepair issues, interpret relevant legislation, and ensure tenant safety and wellbeing. Lead on statutory enforcement responsibilities and collaborate with other council teams and external bodies as necessary. Maintain high standards of customer service, ensuring all cases are handled efficiently and effectively....

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the Southeast. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. The Role You will be responsible for managing the day-to-day scheduling/administration of the reactive and or planned repairs service in such a way that the performance customer service targets are continuously met. Responsibilities Manage all resource planning activities to ensure maximum efficiency Enable K.P.I s to be met weekly by ensuring all jobs and appointments are met Check K.P.I performance weekly and analyse service failures to implement solutions Audit performance weekly and any errors bought to your team s attention. (These must be kept for monitoring...