About the role As a Customer Account Case Owner, you will manage a portfolio of customer accounts, acting as a key point of contact to resolve queries and deliver a high standard of service. You'll take ownership of issues from start to finish, ensuring timely resolution in line with agreed service levels. Key responsibilities include: Managing customer queries through to resolution Building strong relationships with customers and colleagues Monitoring performance against KPIs and deadlines Identifying opportunities to improve service and add value About you You're a customer-focused professional with strong communication and problem-solving skills. You take ownership, stay organised, and are confident managing multiple priorities. You will bring: Experience in a customer service or account management role Excellent communication and relationship-building skills Strong organisation and attention to detail A proactive, solutions-focused approach What's in...

Flood Risk ConsultantLocation: EdinburghSalary: £33,000 - £54,000Join a leading consultancy as a Flood Risk Consultant in Edinburgh and make a tangible impact on diverse projects. With a focus on hydraulic modelling, hydrology, and GIS, you'll be at the forefront of flood risk management.The OpportunityAs a Flood Risk Consultant, you'll be part of a dynamic team working on projects across various sectors including water, energy, and transportation. You'll have the chance to work both in the UK and overseas, contributing to projects that matter.Key Responsibilities- Conduct data analysis, hydraulic modelling, and hydrology assessments.- Utilise GIS for technical reporting and flood risk assessments.- Ensure quality assurance by reviewing junior staff work.- Develop and test flood mitigation concepts.- Collaborate with environmental scientists, engineers, and planners.- Support business development activities, including tendering and client engagement.Candidate Requirements- Degree...

About the role As a Complaints Case Manager (known internally as Customer Resolution Case Owner), you'll handle complex customer complaints end-to-end, ensuring fair, timely and high-quality outcomes across multiple channels, including senior escalations (e.g. CEO office, regulators, MPs). Key responsibilities: Own complaints from initial contact through to resolution Conduct thorough investigations and root cause analysis Decide appropriate outcomes and redress in line with policy Manage your caseload effectively to reduce backlogs and aged cases Collaborate with internal teams and stakeholders to gather insights and challenge constructively Identify trends and share insights to drive continuous improvement Ensure compliance with regulatory requirements, policies and SLAs Maintain accurate records and clear audit trails Support team development through peer reviews or deputising where needed About you You're an experienced complaints professional who can...

Fund Oversight Specialist 12 Month Contract (Initial) Edinburgh Hybrid Working Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We are happy to be recruiting for one of our high-profile Banking clients. They are currently looking for a Fund Oversight Specialist to join their Trustee & Depositary team for an initial 12-month contract. However, there may be scope for extension. Overview of the Role: To assist management conducting a wide range of Unit Trust and OEIC administrative activities in accordance with the appropriate regulations and the client service level agreement. A high degree of accuracy is...