Sage
Newcastle upon Tyne, UK
Job Title Product Support Specialist (Fluent French/English Speaking) Job Description We are looking for a proactive, customer focused individual to join our Sage Intacct support team, this is a hybrid role 3 days in our Newcastle HQ The successful applicant will be working primarily with customers in our French and UKI markets ,fluency in English / French both written and spoken are required . Be part of a high performing team that drives innovation, solves real-world issues, and makes a difference every day. Job purpose: To deliver exceptional support experiences to medium and strategic customers and partners each representing potential value in excess of £1M by resolving queries efficiently and accurately. The Support Specialist plays a critical role in shaping the overall customer experience and has a direct impact on retention and growth by resolving 90% of incoming cases, managing complex issues confidently, and building trusted, long-term...
