Aatom Recruitment is looking for a Complaints Resolution Lead on behalf of a Local Authority. Job Titile: Complaints Resolution Lead Contract Duration: 3 Months with possibility of extension Hybrid for 2 days may be option based on training completion, also working from the Croydon office can be an option Hours per week: 35 ROLE What youll be doing: Deliver a great complaints experience in line with the Housing Ombudsmans and regulatory code. Provide a customer-focused responsive service for residents/customers you assist with a complaint. Reviewing, investigating, and responding to all concerns raised in a way that is positive and helpful, maximising early resolution of issues, minimising further problems for customers, and keeping customers always updated. Handle all aspects including service requests, stage one and two complaints, Housing Ombudsman cases, MP and Counsellor Enquires. Manage customer expectations in relation to policy and...

We are seeking an experienced and analytical Business Change Analyst on behalf of our client, based in Cambridge, to join their Information and Performance department on a temporary basis for around 2 months. This role will support a provider collaborative data warehouse project, focusing on understanding, defining and documenting business and data requirements to support the development of a new data warehouse and its associated reporting outputs. Key Responsibilities: Work with stakeholders to gather, specify, and document incoming data requirements for the new data warehouse. Analyse existing and required reporting outputs to ensure the data warehouse meets business and performance needs. Translate business requirements into clear, structured documentation to support technical development. Support project meetings and workshops, capturing requirements, actions, and key decisions. Identify and highlight business impacts, risks, issues, and dependencies related to the...

Temporary Practice Manager (Part-Time) Location: LS16 Pay: £17.50 - £19.00 per hour Hours: Ideally Part-Time (15-20 hrs/week) - Full-Time (37.5 hrs) available for the right person Contract: Temporary with potential to become permanent The Role A well-established private physiotherapy practice in LS16 is looking for a Temporary Practice Manager to support the smooth day-to-day running of the business. This role is ideally part-time , however full-time hours can be offered to the right candidate . Start and finish times are fully flexible , making this an excellent opportunity for someone seeking work-life balance. Key Responsibilities Bookkeeping & Finance Day-to-day bookkeeping Banking and reconciliations Invoicing and payments using Xero Accounting Administration & Business Support General admin and office management Email, diary, and document management Supporting the wider team with operational tasks Practice...

Job Title: Exams & Assessment Manager Location: Gloucester Contract Type: Temporary Contract Length: 4 to 6 months Start Date: As soon as possible - 37 hours per week Rate: £19 to £23 per hour, depending on experience Our client is seeking an experienced and driven Exams & Assessment Manager to lead the delivery of high-quality examinations and assessment services across our multi-campus provision. This is a key leadership role responsible for the strategic direction, operational management, and regulatory compliance of all examinations activity. You will ensure that services are delivered efficiently, securely, and in line with JCQ, Ofqual, and awarding body requirements . Working closely with senior leaders, curriculum teams, and support services, you will act as the College's subject matter expert on all examinations matters while leading and developing a dedicated Exams team. What You'll Be Doing Lead and manage all examinations and...