About the Role A leading organisation is seeking an experienced and strategic Head of Customer Retention to drive customer loyalty, reduce churn, and improve long-term customer outcomes. This role will take full ownership of retention performance, leading the development and execution of retention strategies, while ensuring operational excellence across customer-facing teams. The successful candidate will play a key role in influencing senior stakeholders and shaping a customer-centric culture through data-led decision making. Strategic Leadership Own overall retention performance and key churn metrics Develop and continuously improve retention strategies and frameworks Use customer insight and data to proactively identify and mitigate churn risk Leadership & Team Development Lead, coach, and develop high-performing retention teams Build a strong, customer-focused culture with clear accountability Ensure teams are equipped with the tools and processes needed for...

Job Title: Billing Assistant Location: Birmingham Salary: £28,000 - £30,000 per annum Working Pattern: Hybrid - 2 days per week in the office Overview An established organisation based in Birmingham is looking to recruit a Billing Assistant to join its finance team. This role is ideal for a detail-focused individual with experience in billing or finance administration who enjoys working in a fast-paced environment and collaborating closely with internal stakeholders. Key Responsibilities Assist with the preparation, review, and issuance of accurate and timely sales invoices Ensure billing data is correct, complete, and compliant with internal procedures and client agreements Liaise with internal teams to resolve billing queries and discrepancies Maintain and update customer billing records and supporting documentation Support month-end billing processes, including reconciliations and reporting Assist with credit control by responding to invoice-related queries and...

Contracts Manager Coventry 45K plus performance bonus and benefits package Our client owns and operates an industry leading, high performance Materials Recycling Facility (MRF) built on innovation, commercial excellence, and strong partnerships. The company is committed to delivering market leading recycling services to their local authority partners and customers, while driving continuous improvement and high-quality outcomes. A vacancy currently exists for a highly capable Contracts Manager to join the team and play a pivotal role in the commercial and contractual success of the company s operations. The Role As Contracts Manager, you will be responsible for the end-to-end management of all local authority contracts, ensuring excellent service delivery, strong client relationships, and best in class performance. You will oversee tender returns, support material sales and haulage activity, and ensure KPIs are met and exceeded. This is a hands on , visible role...