Leadership Development Facilitator Warwick (+Ad Hoc UK travel) 6 Month Contract About the Role : As a Leadership Development Facilitator, you will play a vital role in delivering the leadership pillar of the People Strategy. Your expertise will help build line manager capability and embed a robust coaching culture throughout the organisation. You will have the exciting opportunity to design and deliver engaging Coaching for Performance workshops, facilitate peer mentoring sessions, and provide targeted 1:1 coaching that supports continuous learning and development. Key Accountabilities : Workshop Wizardry: Schedule and prepare for impactful Coaching for Performance workshops that inspire and uplift. Mentoring Maven: Design and facilitate online peer mentoring sessions and action learning sets to foster ongoing support and evaluate training effectiveness. Feedback Focused: Update intervention designs based on participant and business feedback, ensuring...

Service Design Lead - Regional Energy Strategic Planning (RESP) Help shape Great Britain's energy future The National Energy System Operator (NESO) is helping to lead Great Britain's transition to a cleaner, more sustainable energy future. As part of this, NESO has been given the role of Regional Energy Strategic Planner (RESP) . RESP will support the coordinated development of the energy system and enable long-term investment to be made with greater confidence and ahead of need. RESP takes a whole-system, place-based approach , bringing together regional and national perspectives and coordinating development across multiple energy vectors. We are looking for an experienced Service Design Lead to lead a team through the next phase of an established service design programme. The opportunity A significant amount of work is already underway. Customer groups have been defined, customer needs have been mapped, user journeys are developing, and the service vision and...

Service Design Insights Analyst - Regional Energy Strategic Planning (RESP) Turn customer insight into what RESP builds The National Energy System Operator (NESO) is helping to lead Great Britain's transition to a cleaner, more sustainable energy future. As part of this, NESO has been given the role of Regional Energy Strategic Planner (RESP) . RESP will support the coordinated development of the energy system and enable long-term investment to be made with greater confidence and ahead of need. RESP takes a whole-system, place-based approach , helping organisations understand how future energy demand and generation could affect their areas and what infrastructure may be needed to support that change. We are looking for a Service Design Insights Analyst to join our Service Design team and ensure that the voice of the customer directly influences the development of RESP. The opportunity A significant amount of customer and service design work is already underway....

This role is responsible for leading the global strategy, delivery and continuous improvement of Conversational Channels, shaping effortless, modern luxury digital conversational experiences. The role spans technology, people and process, driving innovation across channels (including generative and agentic AI), building scalable global capabilities, and embedding a culture of curiosity, learning and continuous improvement. Key Accountabilities & Responsibilities: Strategy & Vision: Own and lead the global vision, strategy and capability roadmap for Conversational Channels. Define future-state Conversational Channel capabilities, including generative and agentic AI use cases. Delivery & Execution: Lead global development, launch and optimisation of chat, WhatsApp, and other messaging and AI-enabled experiences. Lead Conversational innovation across generative and agentic AI, transitioning from assisted service to autonomous, brand...

Procurement Specialist Location: Remote based role (Warwick based site once a week) Contract length: 12 months (Possible extension) Pay Rate: 650 per day via umbrella (inside IR35) We're recruiting for an experienced procurement professional to join a well-established procurement team supporting a diverse portfolio of innovation and research programmes. This is an opportunity to work on genuinely interesting and forward-thinking procurement activity, including the creation of new Dynamic Markets supporting research institutions, universities and emerging AI suppliers. You'll be joining a collaborative, mature procurement function where stakeholder relationships are already well established, processes are in place, and you'll be trusted to lead projects with a high degree of autonomy. The Role You'll support a busy Innovation Procurement team delivering procurement activity across a range of funded programmes and commercial projects. A key focus of the role will...

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: Senior Internal Communications Business Partner Location: Warwick / Hybrid Contract Type: 8 months About the Role We are recruiting for an experienced Senior Internal Communications Business Partner to join a high-performing Internal Communications team This is a highly visible, stakeholder-focused position operating at Communications Manager / Senior Business Partner level. Working closely with executive leaders, particularly within the CIO organisation, you will provide strategic communications counsel, shape business communications,...

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: Change & Transformation Communications Manager Location: Warwick / Hybrid Contract Type: 6 months with scope to extend About the Role We are seeking an experienced Change & Transformation Communications Manager to lead the development and delivery of communications strategies supporting major organisational transformation programmes. Reporting to the Head of Internal Communications, you will play a key role in translating complex business change into clear, engaging and strategic communications that help employees understand what is...

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: Leadership Communications Lead Location: Warwick / Hybrid Contract Type: 6 months with scope to extend About the Role We are looking for a creative and experienced Leadership Communications Lead to support the delivery of leadership and manager communications across a complex organisation. Working as part of the Internal Communications team, you will help translate strategic communications plans into engaging, practical communications that enable leaders and managers to communicate confidently with their teams. This role focuses on...

Our OEM Client based in Gaydon, is searching for a Global Product Owner Conversational Channels to join their team, Inside IR35. This is a maternity cover contract position with a proposed end date of 26th July 2027. Umbrella Pay Rate: £35.80 per hour. Role Overview: This role is responsible for leading the global strategy, delivery and continuous improvement of JLR s Conversational Channels, shaping effortless, modern luxury digital conversational experiences across Range Rover, Defender, Discovery and Jaguar. The role spans technology, people and process, driving innovation across channels (including generative and agentic AI), building scalable global capabilities, and embedding a culture of curiosity, learning and continuous improvement. Key Accountabilities & Responsibilities: Strategy & Vision: Own and lead the global vision, strategy and capability roadmap for Conversational Channels. Define future-state Conversational Channel capabilities, including...

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: Operational Services Agreement (OSA) Manager Location: Warwick / Hybrid Contract Type: 6 months The Opportunity We are seeking an experienced Operational Services Agreement (OSA) Manager to lead the governance, delivery and successful transition of Operational Services Agreements within a complex business separation programme. This is a high-profile role responsible for ensuring operational services are delivered in line with contractual commitments while maintaining robust governance, managing stakeholder relationships and supporting the...

Service Design Manager 6 Months - Contract Warwick (2 days a week on site) Are you passionate about transforming customer experiences? Do you have a knack for leading service design initiatives within the utilities sector? Our client is seeking a Service Design Manager to spearhead their customer experience transformation agenda. This is your chance to make a significant impact in a role that combines creativity, strategy, and leadership! About the Role: As the Service Design Manager, you will be accountable for embedding service design as a strategic capability across the organisation. You will own the service design approach, standards, and roadmap, translating customer insights into tangible, prioritised service improvements throughout the entire customer lifecycle. Key Responsibilities: Service Design Strategy: Own and enhance the service design framework, including standards, methods, and governance routes. Customer Journey Leadership:...

Service Designer 6 Months - Contract Warwick (2 days a week on site) Are you passionate about creating meaningful service experiences? Do you thrive on using human-centred design to improve customer and colleague interactions? Join our client, a leader in the utilities sector, as a Service Designer and help shape the future of service delivery! About the Role: As a Service Designer, you will play a pivotal role in understanding customer, colleague, and business needs. Your insights will drive service improvements that balance exceptional customer experiences with operational efficiency. If you're ready to make a real impact, this is the opportunity for you! Key Responsibilities: Research & Insight Plan and execute qualitative research to capture valuable customer and business insights. Conduct engaging stakeholder interviews, workshops, and discovery activities. Synthesise research findings to uncover themes, patterns, and unmet needs....