• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. • Identify and address safeguarding concerns promptly and effectively. • Meet customer service standards and performance goals. • Respond to difficult and sensitive cases with empathy, patience, and resilience. • Deliver information services across multiple channels (telephone, online, email, and live chat). • Resolve service user issues proactively, calmly, and professionally. • Offer guidance, tailored recommendations, and signposting to Service Users. • Follow established processes and adjust to evolving procedures. •Manage confidential information with strict adherence to data protection standards. • Proactively seek and address feedback to drive continuous improvement in role Qualifications & Experience Essential • Experience performing under pressure and handling demanding situations whilst staying calm and patient. •...

Finance Transformation Consultant Contract Duration: 5 Months Location: Cardiff (Hybrid) Role Overview We are seeking an experienced Interim Finance Transformation Lead to drive a critical finance transformation programme. This role combines Global Process Ownership with Programme Delivery Leadership, requiring a hands-on professional who can establish process governance frameworks while driving delivery across multiple workstreams and stakeholders. The successful candidate will play a key role in shaping finance processes, leading business analysis activities, and ensuring programme milestones are achieved through effective planning, stakeholder management, and collaboration with internal teams and third-party partners. Key Responsibilities Finance Transformation Global Process Owner (GPO) Establish and maintain the Finance Global Process Owner (GPO) framework, governance model, and process catalogue. Develop and implement end-to-end finance process mapping standards...

Earthworks Examiner / Geologist Rail Engineering Company Location: South Wales £365 per day umbrella rate £85 daily allowance (when staying away from home) IR35 status - in scope Contract dates - October 2026 - April 2027 An Earthworks Examiner is required to join a team carrying out Earthwork exams across Network Rail infrastructure. As an Earthworks Examiner you will be required to visit earthwork locations along the railway in order to carry out compliant examinations using a handheld device (Electronic data base collection system). While initially required to work within your local rail territory, you may eventually radiate outwards staying on location. As well as holding a degree in Geology, Earth Sciences or a related descpline, an ideal candidate will have a history of working on the railways and will hold a valid PTS (preferred but no essential). The ability to work alone and efficiently is a critical component of this role, as well as a driving...

Closing Date: 5th July 2026 Interview Date: w/c 20th July About the Role This is a unique opportunity to sit at the heart of sector led improvement-bringing together policy, practice and partnerships to tackle some of the biggest workforce challenges facing councils today. You'll work closely with local authorities, Welsh Government, trade unions and sector partners to support innovation, share good practice and drive improvement at a national level. What you'll be doing Leading and supporting workforce improvement initiatives across the sector Monitoring workforce trends, risks and opportunities, and shaping practical solutions Supporting national workforce policy and negotiations on pay, terms and conditions Building strong relationships with councils, partners and social partners Delivering peer support, learning networks and improvement programmes Providing expert advice on workforce matters, including national agreements Producing high...

Join our Investigating Committee We are seeking a Lay Chair to lead our Investigating Committee (IC). This is a significant opportunity to guide fair, evidence-based decision-making for a modern, inclusive and innovative healthcare regulator. About the role As Chair, you will provide clear leadership to the panel, ensuring discussions are focused, fair and well managed. You will support the Committee in reaching balanced, defensible decisions, uphold due process, and ensure that all members contribute effectively. Your leadership will help maintain public confidence in the integrity and independence of our work. About the Investigating Committee The IC considers concerns raised about osteopaths and decides whether there is a 'case to answer'. It also has the power to impose interim suspensions where necessary. As Chair, you will guide the panel through this process, ensuring that all views are heard, evidence is properly evaluated, and decisions are grounded in...

Join our Investigating Committee We are seeking two osteopath members and one lay member to join our Investigating Committee (IC). This is a chance to play a key role in fair, evidence-based decision-making for a modern, inclusive healthcare regulator. About the Investigating Committee The IC considers concerns raised about osteopaths and decides whether there is a 'case to answer'. It also has the power to impose interim suspensions where necessary. Who we are looking for We welcome applications from people who value fairness, independence and public protection. You will be able to weigh up complex evidence, exercise sound judgement, and appreciate both the importance of safeguarding the public and the contribution osteopaths make to healthcare. At the General Osteopathic Council (GOsC), we believe diversity strengthens our work. We encourage applications from the widest possible field of candidates across the UK and particularly welcome applications from...

Description Our Local Government client in South Glamorgan is recruiting an Emergency Management Officer to ensure the wellbeing of residents and communities during periods of disruption, collaborating with the Local Resilience Forum to ensure a coordinated response, maintaining a strong Business Continuity Management system to protect critical services and collaborating with major event organisers to address safety requirements and residents' needs. Key responsibilities: To deliver the work programmes specifically in relation to the requirements of the Civil Contingencies Act and other statutory regulations. To be responsible for leading specialist work streams. Rotation of work streams will be at the discretion of the Principal Emergency Management Officer. To prepare plans and procedures to help facilitate an integrated internal and external response to incidents. To assist in the preparation and delivery of training programmes and exercises to help improve the...

Earthworks Examiner / Geologist Rail Engineering Company Location: South Wales 365 per day umbrella rate 85 daily allowance (when staying away from home) IR35 status - in scope Contract dates - October 2026 - April 2027 An Earthworks Examiner is required to join a team carrying out Earthwork exams across Network Rail infrastructure. As an Earthworks Examiner you will be required to visit earthwork locations along the railway in order to carry out compliant examinations using a handheld device (Electronic data base collection system). While initially required to work within your local rail territory, you may eventually radiate outwards staying on location. As well as holding a degree in Geology, Earth Sciences or a related descpline, an ideal candidate will have a history of working on the railways and will hold a valid PTS (preferred but no essential). The ability to work alone and efficiently is a critical component of this role, as well as a driving...

Head of Portfolio Management Office - Day Rate Negotiable - Hybrid (South Wales) The Opportunity Yolk Recruitment Public Sector & Not-for-Profit team has partnered with a very unique nonprofit organisation who are undergoing significant changes, while working to serve the people of Wales. We're looking for a Head of Portfolio Management Office to providing a single, coherent view of their investment and change portfolio ensuring that portfolios are prioritised, governed and delivered. What you'll be doing Lead the development and operation of the Portfolio Management Office, establishing consistent portfolio governance, standards and controls. Own the end-to-end portfolio management framework, including prioritisation, sequencing, assurance, reporting and benefits tracking. Provide a single, integrated view of portfolio performance, risks, dependencies and delivery confidence across capital and change portfolios. Support Executive and Board decision-making...

GLL is looking for a Cycling Coach to work at Maindy Centre. If you have the skills and ambition to join us as a Cycling Coach, there has never been a more exciting time to join us. This is more than a Cycling Coach job, it's a career. As a Cycling Coach, we'll look to you to deliver high-quality, rider-focused coaching. Working within Maindy Centre coaching team, a Cycling Coach will be a strong team player, planning and delivering effective coaching sessions, and acting as an inspirational ambassador. Advocating best practices, keeping up to date with the latest developments, and regularly reviewing your performance while pursuing continual professional development will form key parts of your role. What you'll do: Deliver coaching from balance bike and Bikeability. Deliver coaching including the complete in-house programme, including accreditation, skills sessions. Lead and guide casual and volunteer coaches in delivery as part of a strong team unit in...

We're Enterprise Mobility. A family-owned, world-class portfolio of brands that includes household names such as Enterprise Rent-A-Car. With a $39 billion turnover and nearly 90,000 team members across 95 countries, we've grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. Why join the Management Training Programme? As a Management Trainee, you'll have the freedom and support to explore your leadership potential - and the opportunity to become a branch manager in one of our retail operations in as little as two years. In fact, most of our senior leaders began their careers in this very role - including our current CEO. From day one, we'll invest in you. You'll be in a supportive environment where you'll take on real responsibilities and gain invaluable hands-on experience in customer service, sales, marketing, finance, operations, and more. We work hard and reward hard work Your work will be recognised with performance-based...

Robert Half Talent solutions are seeking a permanent Finance Business Partner in a growing manufacturing organisation Location: East Cardiff (Fully On-site) Salary: £40,000 - £60,000 (Based on experience) Hours: 39 hours Early finish Fridays Flexible start times The Opportunity Join a rapidly growing manufacturing organisation in East Cardiff. This high-technology site is receiving massive capital investment. You will join an exceptionally welcoming finance team where previously placed candidates genuinely love to work. Whether you are an experienced analyst or a driven individual looking to be trained up, we want to hear from you. The Perks Healthcare: Private Health Insurance (including family cover). On-site Wellness: Free fully equipped gym and on-site café. Time Off: 25 days holiday + bank holidays. What You Will Do Own the Data: Drive cost modelling, bill of materials (BOM), and process data collection. Collaborate: Partner cross-functionally to ensure precise...

About the role Sytner Select Cardiff currently has a great opportunity available for a SMART Repair Technician to join our talented team. As a Sytner SMART Repair Technician, you will be responsible for carrying out S.M.A.R.T repairs on vehicles. You must have the ability to competently carry out repairs to a high level of quality in set timescales. Duties will include: refurbishing painted alloy wheels, refurbishing and renovating used cars ready for resale, attending to and repairing scratches, scuffs and dents, windscreen abrasions/chip repair, general interior refurbishment and other similar duties. Sytner SMART Repair Technicians work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About You Previous experience as a SMART Repair Technician is essential. Experience in a similar Bodyshop environment is beneficial as we are looking for an individual who has the...