Connect2Luton are excited to recruit a Head of Customer Access & Experience on behalf of Luton Borough Council. Main purpose of position: Customer Access & Contact: Lead the Council's customer access and contact function across frontline and service-specific teams, ensuring residents can obtain the information, advice, support and services they need through effective, accessible and sustainable service channels. Customer Insight & Experience: Lead the Council's approach to understanding, measuring and improving resident experience of accessing the Council's services through performance management, standard setting, quality assurance, workforce development, customer insight and organisational learning. Corporate Complaints: Lead the Council's corporate complaints function, ensuring effective complaint resolution, regulatory compliance and robust corporate oversight of the Council's complaints framework. Strategic Leadership: Lead the development and...

Job Title: Strategic Supplier Manager & Contract Lead Location: Remote but with ad hoc travel Possibly twice a month travel to central London / Croydon / Manchester possibly Birmingham / Liverpool Contract Duration : 12 Months Daily Rate: £650/day (Umbrella Maximum) IR35 Status : Inside Security Clearance: SC Strategic Relationship and Contract Management Lead Lead relationships with strategic suppliers and delivery partners. Drive supplier performance, value and innovation. Shape supplier strategies, intelligence and stakeholder engagement. Provide expert commercial and contract management advice. Build and enhance contract management capability across the organisation. Establish assurance frameworks that strengthen contract oversight. Represent the organisation in strategic supplier and stakeholder engagements. Promote best practice and continuous improvement in supplier Management Essential: Strategic Supplier Relationship Management (SSRM)...

Job Title: Senior Commercial Manager - ICT Location: London/Hybrid (3 days/week on site) Contract Duration: 6 Months Daily Rate: £(Apply online only)/day (Umbrella Maximum) IR35 Status : Inside Security Clearance: will have to go through CTC My client has a requirement for an experienced Interim Senior Commercial Manager to support the delivery of multiple high-value procurement projects within the ICT category. The successful candidate will be assigned a defined portfolio of Digital projects and will bring strong commercial acumen, operational procurement expertise, and proven experience managing complex public sector tenders. They will have PA23 Comp Flex experience and expertise- as well as the ability to lead, with support. Minimum Requirement: Extensive experience in operational procurement within the ICT category, ideally across both products and services, including Networks Services, Infrastructure and SaaS. Ideally MCIPS qualified or equivalent...

Role : Commercial Lead Contract Length: 6 Months Location : London or Leeds- Hybrid (2/3 days/week on site) IR35 : Inside Rate: £750/day (Umbrella) Key responsibilities Lead end-to-end commercial activity for assigned digital and technology procurements and contracts, from early market engagement and sourcing strategy through award, mobilisation, management, change and exit. Develop and deliver a subcategory or workstream plan aligned to the wider strategy for software, digital delivery and emerging technology. Provide confident, practical advice on procurement routes, evaluation, negotiation, governance, contracting, risk, supplier performance and value for money. Manage a prioritised pipeline of requirements, agreeing delivery plans with stakeholders and maintaining accurate milestones, risks, dependencies and resource needs. Lead market and supplier engagement, using evidence and insight to strengthen competition, improve outcomes and support innovation...

Job Title: Programme Manager Location: London / Warwick / Hybrid Contract Type: 6 months contract About the Role: Our client is seeking a dynamic and innovative Programme Manager to spearhead critical projects within the utilities sector. This exciting opportunity lies within the Major Programme Delivery (MPD) function of the organisation's Transformation & Major Projects Directorate. The successful candidate will play a pivotal role in ensuring that major initiatives are executed to the highest standards, aligning with strategic objectives and setting robust delivery standards that enhance governance and outcomes. Key Responsibilities: As a Programme Manager, the successful candidate will be responsible for: Defining project scope, goals, and deliverables in collaboration with senior management and stakeholders. Ensuring projects are delivered on time, within scope, and within budget. Developing comprehensive project plans and schedules while...