We are looking for a new Team Leader to join our team in Scotland- looking after our contracts in Edinburgh and Fife. We are seeking applicants who have transferable skills, a willingness to learn and a desire to help those in need of support. About us VoiceAbility is an independent charity and one of the UK's largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations. We've been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most. About the role? We have an exciting opportunity for a Team Leader to join our team covering a variety of health boards within the Edinburgh and Fife area. You will be a passionate supporter of quality driven, outcome centric, advocacy provision and in coaching others to achieve the exacting...

Housing Benefit Subsidy Officer / Team Leader Experienced in Housing Benefit subsidy and benefits administration, with strong working knowledge of Housing Benefit regulations, subsidy requirements and local authority processes. Proficient in Academy and/or NEC Revenues and Benefits systems, with the ability to interrogate claims, identify subsidy issues and ensure cases are correctly classified and recorded. Skilled in reviewing subsidy-related cases, subsidy cells and exception reports, identifying errors and discrepancies that could affect the authority's subsidy claim. Experienced in checking areas including overpayments, backdated awards, supported/exempt accommodation, temporary accommodation and other high-risk subsidy classifications. Able to carry out subsidy testing and quality assurance, analyse system reports, investigate anomalies and work with assessment teams to correct errors and improve subsidy accuracy. Confident supporting preparation for year-end...

Revenues Officer - Council Tax / Revenues Experienced in Council Tax and Revenues administration, with strong working knowledge of Council Tax legislation, billing, collection and recovery procedures. Proficient in using the Civica Revenues system to maintain accounts, process changes and ensure accurate and timely billing. Skilled in processing changes of address, liability changes, discounts, exemptions, disregards and reductions, including Single Person Discount and other applicable Council Tax exemptions and discounts. Experienced in reviewing account histories, correcting discrepancies, processing refunds and credit transfers, and issuing amended bills. Confident in managing Council Tax recovery, including reminders, final notices, summonses and liability orders, as well as progressing appropriate post-liability order recovery action. Experienced in negotiating payment arrangements and dealing with customers experiencing payment difficulties in accordance with...