At Sword, we help power, secure and transform the organisations that keep the UK running. Supporting customers across Critical National Infrastructure, energy, public sector and enterprise markets, we combine deep industry expertise with leading technology services spanning managed services, cyber security, cloud, data, AI and digital transformation. Join Sword and you'll be part of a team solving complex challenges, delivering real-world impact. As a Senior Application Support Analyst, you will provide responsive support for business applications, resolving incidents and requests while improving documentation, service quality and customer confidence. Here's what the role looks like: • Provide application support for incidents, service requests and escalations in line with agreed processes. • Implement minor software modifications and minor\major projects following quality documented processes to resolve underlying issues and provide improvements • Possess expert knowledge...