Team/ Role Overview The HR Partnership & Delivery (HRP&D) - Digital Content & Governance Lead strategises and governs HR knowledge systems (repositories) , collaborating with technology partners and HR content owners to enhance Citi's HR content for optimal employee and manager experience. This role develops and executes strategies to prepare HR content for AI and Large Language Models (LLMs) across Citi's internal employee-facing platforms like Citi For You, ServiceNow HR Help Centre, and Citi Assist, ensuring standardised writing for consistency and clarity. Responsibilities include managing content approvals, handling outdated (legacy) materials , engaging HR stakeholders to meet audience needs, and partnering with technology to prioritise development. The position focuses on empowering content owners with robust management and governance capabilities and provides dedicated change management support to the HR Partnership & Delivery (HRP&D) team for...