An exciting opportunity has been created following the successful attainment of a contract with National Savings & Investments (NS&I), and the aim of becoming the UK's largest and most trusted financial service provider, we will provide both contact centre and administrative solutions to help assist its 25 million customers. Specifically, we will be supporting the end-to-end customer journey, right from the moment they are looking to open an account with the provider, to the time they need to get in touch to make any amendments or close an account. Whatever the type of query, we will be there to assist them in whatever way we can; either online, by phone or by post and in doing so, delivering the best experience we can. As part of the central Internal Audit function, this role plays a key role in delivering independent third line assurance across the NS&I account. The role reports to the Head of Risk, Compliance and Audit Oversight, Financial Services, and works...

Following the successful launch of Sopra Steria Financial Services, a regulated entity in 2021, the business continues to grow in size; with a particular focus on developing and building a collections-based business. The business itself has grown exponentially since its launch, now supporting both government and commercial based clients through a team of around 40 colleagues. As a member of the wider Shared Services Risk Management team, you'll support developing a culture which is both customer and outcome obsessed by defining, developing and delivering practices that drive positive outcomes. You'll play a key role in leading and supporting the implementation and strengthening of the Risk Management Framework (RMF) and supporting risk frameworks and policies. You'll play a key role in enhancing and enabling the overall service using: Industry and regulatory expertise in Risk Management / Risk Frameworks in order to: Maximise data (analytics, performance measures,...