SCUK Customer Retention Specialist, Fixed Term Contract Country: United Kingdom The Customer Retention Specialist is responsible for engaging with customers who may be considering leaving, settling their agreement early, or experiencing financial difficulty. The role focuses on understanding each customer's individual circumstances and delivering tailored solutions that support the best possible customer outcome, including refinancing options, agreement restructuring, and long-term affordability support. By helping customers find suitable and sustainable solutions, the role aims to retain customers within their motor finance journey while supporting the commercial objectives of the business. This role requires a balance of customer focus, commercial awareness, empathy, and strong negotiation skills to achieve fair and positive outcomes for both the customer and the business, while promoting responsible and sustainable lending. Please note this role is a hybrid role with at...

Job Type: Permanent Build a brilliant future with Hiscox   About Hiscox UK    Hiscox UK is a leading brand in the insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous through to the most innovative technology companies. Our customers are diverse and unique and are only united by our ability to provide specialist insurance tailored to their needs.   Business Context    Hiscox UK is embarking on a major transformation to drive growth and improve efficiency, ensuring we remain competitive in an increasingly complex market.   This transformation focuses on four key business areas: Direct, Broker, Operations and Underwriting, with a strong emphasis on building a sustainable, long-term transformation capability.   A...

Role Description This role is responsible for core processing within specific functions, depending on the individual team, within the Customer Operations Functional Area, and is responsible for the quality processing for Corporate / Retail Clients on behalf of FNZ. This means the following key requirements, The role holder will be responsible for all aspects of day to day processing, ensuring that all processes are followed correctly and completed to a high level of quality, maintaining customer files and records, issuing quotes or payments and helping out on additional tasks outside the normal day to day work as required.  H i gh level of proficiency in both written and spoken business French is essential as well as experience in the French life insurance market The role holder will play a lead role for service delivery to our clients based in France from their core activities, ensuring accuracy, compliance, and achievement of service standards in accordance with...

C lient Services London (Hybrid) About the Opportunity Join a high-growth investment manager overseeing for a diverse global client base. Working at the forefront of investment solutions, the business partners closely with financial advisers, wealth managers, and family offices to deliver innovative, resilient, and transparent strategies. This is an exceptional opportunity to become part of a collaborative, values-driven organisation where innovation, ownership, and continuous improvement are genuinely encouraged - and where your contribution directly impacts client experience and business success. The Team The Client Services function sits at the very heart of the business - a dynamic, fast-paced team that underpins day-to-day operations while acting as the primary point of contact for clients. You'll work alongside a high-performing team delivering best-in-class service to a broad client base including financial advisers, institutions, and high-net-worth...

What you'll be doing We are a business with one mighty mission: to save people time and money, sustainably. Our innovative and ever-evolving technology takes the boredom, confusion and time-wasting out of sorting household bills. And we're constantly growing - by investing in our staff, promoting creativity and nurturing new talent, we stay at the front of our industry and push in new directions Reporting to the Senior Customer Service Manager, you'll be the primary point of contact between the business and our customers. and deliver excellent customer service. You'll show empathy to customers across multiple channels including telephone, email, social media and reviews. You'll have knowledge of what it is to work in the financial services industry following FCA guidelines and will understand frustrations that customers may have with knowledge around insurance products and provider Experience that will put you ahead of the curve Customer service - you'll have experience...

Sales Manager / Team Leader - Commercial Insurance Location: Dartford, Kent (Office-based) Salary: 35,000 - 40,000 (depending on experience) Hours: Full-time, Monday to Friday, 9am - 5pm Permanent Position The Role Manage and lead a team of 6- 10 Sales Executives Provide day-to-day support, guidance, and troubleshooting on sales queries Monitor and review team performance against targets and KPIs Conduct regular 1:1s, performance reviews, and coaching sessions Carry out quality control checks on calls to ensure high standards and compliance Support the team in handling complex customer enquiries and objections Work closely with senior management to drive team performance and results Oversee team administration, including absence, lateness, and general HR matters Foster a positive, motivated, and high-performing team environment What We're Looking For Proven experience within the insurance industry (essential) Previous experience in a supervisory,...

About Usay Compare Usay Compare is one of the UK's leading comparison services for Health and Protection Insurance. We provide clear, expert and impartial advice to help clients make informed decisions with confidence. Our reputation is built on professionalism, service quality and a people-centred approach. With continued growth across our UK offices, we offer a supportive environment where individuals can develop strong advisory and sales careers. The Opportunity We are looking for an Insurance Sales Adviser to join our established sales team. This role suits someone who is motivated, confident on the phone and able to build rapport quickly. All leads are provided, and there is no cold calling. You will receive comprehensive training and ongoing support to develop your product knowledge and sales capability. This is a performance-driven role, but one where customer service and suitability remain at the core. Key Responsibilities • Manage inbound leads and carry out...

Benefits Assessment Officer East London Hybrid Rate: £28.07 per hour (Umbrella) IR35 Status: Inside IR35 Initial Contract Length: 4 Months Start Date: ASAP Working Hours: 36 Hours per Week Role Summary This customer-focused role is centred on helping residents who are experiencing, or are at risk of, financial hardship by administering crisis payments, maximising household income, and providing long-term financial resilience support. You will work directly with residents, partner organisations, and internal teams to ensure vulnerable households receive timely financial assistance and access to wider support services, while also contributing to Housing Benefit and Council Tax Support processing where required. What You Will Do as a Benefits Assessment Officer - Process Crisis Support Payment and Housing Payment applications accurately and in line with council policies and procedures. - Assess urgent and vulnerable cases, making timely decisions and escalating...

About Usay Compare Usay Compare is one of the UK's leading comparison services for Health and Protection Insurance. We provide clear, expert and impartial advice to help clients make informed decisions with confidence. Our reputation is built on professionalism, service quality and a people-centred approach. With continued growth across our UK offices, we offer a supportive environment where individuals can develop strong advisory and sales careers. The Opportunity We are looking for an Insurance Sales Adviser to join our established sales team. This role suits someone who is motivated, confident on the phone and able to build rapport quickly. All leads are provided, and there is no cold calling. You will receive comprehensive training and ongoing support to develop your product knowledge and sales capability. This is a performance-driven role, but one where customer service and suitability remain at the core. Key Responsibilities • Manage inbound leads and carry out...

Job Type: Permanent Build a brilliant future with Hiscox   Role: Senior Wordings and Contracts Specialist – Portfolio Solutions and Structured Solutions Reports to: Head of Wordings Location: London (hybrid) As an international specialist (re)insurer we are far removed from the world of mass insurance products andinstead selectively focus on key areas of expertise and strength,  which is underpinned by a culture that encourages us to challenge convention and always look for a better way. We prioritise the principle of doing what we say we will, as we are defined by our strong moral fibre. Insuring the unique and interesting, our search for talent is the same. We empower our people to think creatively, challenge the status quo and approach challenged with flair and creativity. This results in us being able to provide the type of insurance solutions which are often too complex for other insurance companies, as we find a way when others give up. If you thrive in a...

Job Type: Permanent Build a brilliant future with Hiscox   Hiscox London Market specialises in managing risk and focusing on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. We insure the unique and the interesting and we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. Everyone is encouraged to think creatively, challenge the status quo and look for solutions. About the Property division Our team of underwriters focus on Property lines across the London Market, ranging from Household, Commercial Property, Flood and Major Property. Methods of placement range from Binders and line slips, both digital and traditional, to direct and facultative, shared and layered open market placements. As a high performing, diverse team, we are always looking to...

Job Type: Permanent Build a brilliant future with Hiscox   Risk Officer Reporting to the London Market, Re and ILS CRO London or York based with Hybrid working The role We’re looking for a tenacious, curious and commercially minded risk professional to join Hiscox’s London Market and Re & ILS (‘Big Ticket’) Risk and Compliance team.   Reporting to the Hiscox Syndicates Limited Chief Risk Officer, this role offers an exciting opportunity to manage risk for Hiscox’s London Market and Reinsurance businesses. This includes business written through Hiscox’s Lloyd’s syndicate, Bermuda based Reinsurance entity and Guernsey based commercial insurer. Critical to success will be developing meaningful, collaborative business relationships to influence, challenge and verify risk decision-making in order to proactively manage risk. The role offers the opportunity for close engagement with the wider Group Risk and Compliance function. The team...

Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview Production Management (PM) (also known as Technology Production Support) is an organisation with approx. 6,000 employees and contract workers.  The Business Execution team is responsible for the group’s ongoing planning, administrative and organisational development activities.  These include management of the Financials, Headcount, Real Estate and Vendor Management Planning Processes, as well as providing ongoing support to the Production Management Leadership Team. The Business Execution Team is responsible for the group’s ongoing planning, administrative and organizational development activities.  These include Global management of the Financial, Headcount, Real Estate and...

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in client management, problem solving and communication to Citi’s Core Trade Structuring team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview: Citi's Services organisation provides an integrated suite of innovative and tailored cash management and trade and working capital solutions to multinational corporations, financial institutions and public sector organisations.  Citi's Trade & Working Capital business is the market leader in delivering global trade and working capital financing solutions across sectors. The Core Trade Structuring Lead Specialist is responsible for supporting and providing advisory to Sales, Banking and Risk on client engagements for...

Arriva is a leading provider of passenger transport across Europe, employing around 34,400 people and delivering approximately 1.6 billion passenger journeys each year. Through buses, trains, coaches, trams, waterbuses, bike-sharing systems, on-demand transport solutions and a rolling stock leasing business, we proudly connect people and communities safely, reliably and sustainably across 11 countries. Our purpose is simple: to deliver these services in a better way, every day. With strong roots dating back to 1938, an ambitious growth agenda, and a continuously evolving relationship with our shareholder I Squared Capital (acquired in May 2024), this is an exciting time to join Arriva as we shape the next chapter of our journey. We are seeking a Corporate Reporting – Senior Analyst to join our Corporate Reporting team within Group Finance, playing a key role in delivering high-quality financial management information that supports decision-making at the most senior levels...

A highly respected wealth management firm based in the financial centre of Leeds is seeking an experienced Senior Technical Paraplanner to join its growing team. The business specialises in delivering bespoke financial planning and wealth management solutions, with a strong focus on helping clients preserve and grow their wealth through tailored, long-term financial strategies. The firm is known for its client-first approach, technical excellence and commitment to building lasting relationships. The Opportunity This is an excellent opportunity for a technically strong and detail-oriented Paraplanner to play a key role in supporting Financial Advisers through high-quality research, suitability reporting and financial planning analysis. The successful candidate will be responsible for producing accurate and compliant client reports across pensions, investments, retirement planning and wider financial planning solutions, while ensuring work is delivered within agreed service...

Mortgage Underwriter Loughborough, Leicestershire Full-Time Permanent 36.25 Hours Per Week Hybrid Working Available About the Role An exciting opportunity has arisen for an experienced and motivated Mortgage Underwriter to join an established lending team based in Loughborough. Working as part of a supportive and collaborative team consisting of Senior Underwriters, Underwriters and Administrative Support colleagues, you will play a key role in assessing mortgage applications and delivering excellent service to brokers and customers. This is an excellent opportunity for someone with strong underwriting experience who enjoys working in a customer-focused environment and wants to be part of a respected and growing organisation. Working Hours & Benefits 36.25 hours per week Working hours between 8:00am - 5:00pm Flexible working / flexi-hours available Hybrid working model - 2 days working from home Free onsite parking Supportive and collaborative team environment...

Mortgage Underwriter Loughborough, Leicestershire Full-Time Permanent 36.25 Hours Per Week Hybrid Working Available About the Role An exciting opportunity has arisen for an experienced and motivated Mortgage Underwriter to join an established lending team based in Loughborough. Working as part of a supportive and collaborative team consisting of Senior Underwriters, Underwriters and Administrative Support colleagues, you will play a key role in assessing mortgage applications and delivering excellent service to brokers and customers. This is an excellent opportunity for someone with strong underwriting experience who enjoys working in a customer-focused environment and wants to be part of a respected and growing organisation. Working Hours & Benefits 36.25 hours per week Working hours between 8:00am - 5:00pm Flexible working / flexi-hours available Hybrid working model - 2 days working from home Free onsite parking Supportive and collaborative team environment...

Want to join a company is a recognised innovation and technology leader, tackling highly complex challenges across multiple defence and aerospace domains? Join a business who deliver advanced systems and services to customers worldwide and is widely regarded as a trusted, high-performing organisation within its market! Important: All applicants must have current Security Clearance Working: 3 days onsite In this position, you will play a key role within the Project Management Office (PMO), providing financial assurance and supporting Project and Programme Managers in making informed business decisions. Key responsibilities include reviewing and approving expenses, ensuring accurate and timely client billing, and conducting variance analysis to help prevent cost overruns. You will also support forecasting activities and track project profitability throughout the lifecycle. You will work closely with a range of internal stakeholders, including Finance, Commercial teams,...

Reconciliation and Reporting Analyst London/Hybrid Contract to March 2027 Day rate from 350 via Umbrella Company DOE Our commitment is to provide equal opportunity regardless of, for example, your gender, age, ethnicity, disability, sexual orientation or beliefs. We also engage with employers to develop programmes and pathways that embrace diverse talent and promote more inclusive employment worldwide through partnerships and other initiatives. We recognise and celebrate the value of difference and how it makes us faster, smarter and more innovative than our competition. My client is one of the largest financial institutions headquartered in Japan, with an established presence across all consumer and corporate banking businesses. Through its subsidiaries and affiliates, they offer a diverse range of financial services, including commercial banking, leasing, securities, credit card, consumer finance and other services. They are seeking a Reconciliation and Reporting...