Complaints Officer London 12.98 - 14.42 per hour Hybrid - 3 days office / 2 days home We're looking for an experienced Complaints Officer to join a busy financial services team in London. This is an email-based role, so you'll need previous experience handling complaints within a regulated environment, ideally within financial services or another highly regulated industry. You'll be responsible for reviewing and responding to customer complaints, investigating the issues raised and making sure each case is handled fairly, accurately and within the required regulatory timescales. What you'll be doing Managing customer complaints received via email Investigating complaints and reviewing relevant information Providing clear, professional written responses Ensuring complaints are handled in line with regulatory requirements and internal procedures Maintaining accurate records and updating systems Working with internal teams to resolve issues where required Managing your...

My client is currently looking for an experienced Paraplanner to join their team in Wigan. As a Paraplanner, you will play a key role in supporting Financial Planners by providing high-quality technical research, suitability report writing and financial planning support. You will work closely with Advisers and Administrators throughout the advice process, helping deliver exceptional client outcomes whilst ensuring advice remains compliant and technically robust. This role offers exposure to a broad range of financial planning areas including pensions, investments, protection, retirement planning and estate planning. This is a hybrid working role with 3 days in the office and 2 from home. Responsibilities To draft suitability reports with guidance from the Financial Planner, in accordance with all compliance and departmental requirements To liaise with the Financial Planners to ensure all information received is complete and accurate for advice to be given Assist...

We are part of one of the UK's leading specialist financial planning groups, bringing together some of the country's finest independent financial planners, technical experts, and investment professionals under one national umbrella. With a network of offices across the UK and a shared purpose of enriching clients' lives, we combine the scale, resources and technical depth of a national group with the personal touch and reputation of a well-established local business. Our advisers work on an independent, whole-of-market basis, providing bespoke, life-centred financial planning to a broad range of clients - from individuals and families to business owners - covering everything from retirement and investment planning to inheritance tax and estate planning. We're proud of our collaborative culture, our commitment to the highest regulatory and professional standards, and our genuine investment in our people's development. Joining us means becoming part of a supportive local team,...

Job Title: Protection Advisor Location: Marshall House, 2 Park Avenue, Sale, M33 6HE Salary: £30,000 - £35,000 depending on experience and if you have R05 qualification Job Type: Full time, Permanent. We are seeking a motivated and customer-focused Life Insurance Advisor to join our growing life insurance brokerage. The successful candidate will provide expert advice to individuals and families, helping them identify the most suitable life insurance solutions from a panel of leading insurers. The role involves building trusted client relationships, conducting comprehensive financial protection reviews, and delivering exceptional customer service throughout the client journey. Key Responsibilities: Consult with prospective and existing clients to understand their financial protection needs and objectives. Recommend suitable life insurance products, including: Life Insurance Critical Illness Cover Income Protection Compare products from...

Salary : Competitive with car/allowance, bonus and Veolia benefits Location - Predominantly covering operational sites in the North West of the UK, however there will be an occasional requirement to travel nationally. When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a...

An established and highly respected wealth management business is looking to appoint an experienced Paraplanner to join its growing financial planning team. With an expanding client base and an increasing volume of complex financial planning work, this is an excellent opportunity to join a collaborative business where you'll play a key role in supporting Financial Planners and delivering outstanding outcomes for clients. The Opportunity You'll be responsible for providing high-quality technical support, undertaking detailed financial planning research and analysis and producing compliant, well-structured suitability reports across a broad range of advice areas. This is an opportunity to join a business that genuinely values its people, invests in professional development and offers long-term career progression within a supportive team environment. What You'll Need Previous experience working as a Paraplanner (or in a similar technical financial planning role)...

Titan Wealth is a fast-growing wealth management business, both in the UK and internationally. It has evolved a fairer, more efficient and effective business model, structured to deliver leading advice-led wealth management services, giving financial advisers and their clients the best opportunity to fulfil their dreams and ambitions. We provide a dynamic work environment full of opportunity, one where both individual and team initiative and contribution is encouraged, so that together we can deliver better outcomes for our clients over the long term. As a Paraplanner, you will play a key role in supporting Financial Planners by providing high-quality technical research, suitability report writing and financial planning support. You will work closely with advisers and administrators throughout the advice process, helping deliver exceptional client outcomes whilst ensuring advice remains compliant and technically robust. This role offers exposure to a broad range of...

Who we are We're Future, a global leader in specialist media. Our people bring our trusted brands to life, helping millions of people discover expert content that informs, inspires, and drives action. As a pioneering multiplatform media powerhouse, we provide expert content and technology that build valuable communities across all channels. As a proud part of Future's brand portfolio, Go.Compare's a passionate price comparison site finding customers savvy insurance deals. Within this, our Assurance team gets under the hood of some of the biggest insurance companies in the UK. We assess partner reporting accuracy and customer experience quality, creating real change that directly benefits Go.Compare and our customers. It's an exciting opportunity to help ensure our operations remain fair and compliant while developing your professional skills. What you'll do Reporting to the Audit Manager, you'll play an integral role in assessing compliance and accuracy across our partner...

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. Why you will love this opportunity as a Revenues, Housing Benefits, Assessment & OnDemand Officer at Civica If you know Revenues and Benefits inside out — and you thrive on accuracy, legislation, and delivering real outcomes — this is your opportunity to step into a high-impact OnDemand role with Civica . We’re looking for experienced professionals who can confidently manage Revenues, Housing Benefit, or Financial...