Service Delivery Manager / IT Service Desk Manager Lead a busy IT Help Desk, drive IT Support Engineer performance against SLAs and champion excellent customer service. This hands-on role also provides technical expertise on IT support issues and projects while working closely with senior leadership. If you’ve also worked in the following roles, we’d also like to hear from you: IT Service Delivery Manager, IT Service Manager, IT Support Manager, Service Operations Manager, IT Operations Manager, Managed Services Manager, Technical Service Manager, Service Desk & Support Manager   SALARY : £45,000 – £55,000 per annum (depending on experience) LOCATION: Covent Garden, London (100% Office Based) JOB TYPE: Full-Time, Permanent WORKING HOURS: Monday to Friday, 08:30 to 17:30   JOB OVERVIEW This is an opportunity to lead a busy IT support operation, raise service standards and make a visible impact on...

Service Desk Team Leader Lead a busy IT support function where ticket flow, client communication and team performance matter. This role suits someone with service desk leadership or dispatch experience, strong IT support knowledge and Freshservice proficiency. If you’ve also worked in the following roles, we’d also like to hear from you: IT Service Desk Manager, Service Desk Manager, Helpdesk Team Leader, IT Support Team Leader, Technical Support Team Leader, Service Desk Lead, Helpdesk Manager, Support Desk Team Leader Benefits include private healthcare after probation, a pension from day one, 40% off gym membership and a birthday day off. SALARY: £45,000 to £50,000 per annum (depending on experience) + Benefits LOCATION: Hybrid / 3 days in the City of London office (Faringdon / Chancery Lane EC1N) and 2 days working from home JOB TYPE: Full-Time, Permanent   JOB OVERVIEW This is an excellent...

IT Support Technician / Field Engineer Join a supportive, growing technology team delivering onsite and remote IT support to professional-services clients. This varied role suits a confident Windows and Mac troubleshooter who enjoys client contact, problem-solving and continuous learning. This role is officially known as an IT Field Engineer If you’ve also worked in the following roles, we’d also like to hear from you: IT Field Engineer, IT Support Technician, Desktop Support Engineer, Technical Support Engineer, Technical Support Analyst, IT Technician, Helpdesk Analyst, Service Desk Analyst Benefits include private healthcare after probation, certification support, 40% off gym membership and a birthday day off.   SALARY: £40,000 to £45,000 per annum (depending on experience) + Benefits LOCATION: Hybrid - Working 4 days from client sites or the City of London office (Farringdon / Chancery Lane EC1N) and 1 day from home JOB...

IT Systems Engineer / Infrastructure Engineer Take ownership of proactive monitoring and maintenance across client IT environments, identifying risks before they become incidents and keeping systems secure, reliable and performing well. A hands-on opportunity for an engineer who enjoys autonomy with technical support available when needed. If you’ve also worked in the following roles, we’d also like to hear from you: Technical Systems Engineer, IT Operations Engineer, Systems Administrator, IT Systems Administrator, Infrastructure Support Engineer, Network and Infrastructure Engineer, Technical Services Engineer, IT Engineer   SALARY: £30,000 - £40,000 per annum LOCATION: Covent Garden, London (100% Office Based) JOB TYPE: Full-Time, Permanent WORKING HOURS: Monday to Friday, 08:30 to 17:30   JOB OVERVIEW This is an opportunity to own proactive systems management within an MSP environment, with the...

IT Trainer / Software Trainer Bring end-user training experience and strong Microsoft 365 knowledge to a varied client-facing role delivering in-person and virtual learning, creating practical resources, and supporting users with Copilot, cyber security awareness and new software. If you’ve also worked in the following roles, we’d also like to hear from you: IT Systems Trainer, Systems Trainer, Technical Trainer, Digital Trainer, Technology Trainer, End User Trainer, Microsoft 365 Trainer, Application Trainer   SALARY: from £35,000 per annum + Benefits     LOCATION: Carlisle, Cumbria, North West England with some Hybrid working available JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours per Week, Monday to Friday   JOB OVERVIEW This is an opportunity to combine client training, technical knowledge and content creation while helping users get more from Microsoft applications and new software....

Project Coordinator / Project Administrator Build a career in project management while supporting client projects through scheduling, reporting, documentation and coordination. Strong organisation, communication, Microsoft 365 skills and confidence with project or ticketing systems are essential. If you’ve also worked in the following roles, we’d also like to hear from you: Project Assistant, Project Officer, Project Support Officer, Programme Coordinator, Programme Administrator, Programme Officer, PMO Administrator, PMO Analyst, Project Support Administrator or you may be a Service Desk Team Leader wanting to move into projects or a Technical Engineer looking to transition into project management   SALARY: £38,000 - £45,000 per annum + Benefits       LOCATION: Hybrid / London (E1) – 1 to 2 Days in the Office per week with the remainder working from home. JOB TYPE: Full-Time, Permanent   JOB OVERVIEW...