Position: 3rd Line Engineer - MSP Exp Needed Location: Manchester ( Hybrid ) Salary: 50k About the role: We are looking for an experienced 3rd Line Engineer to join our technical support team, providing senior-level technical support across a managed client environment. You will act as a key technical escalation point for complex incidents, recurring problems and engineering-level changes. You will take ownership of advanced technical investigations through to resolution, drive Root Cause Analysis and Problem Management, and work closely with internal teams, customers and third-party vendors to deliver permanent solutions. A strong networking background is essential for this role . The successful candidate will have hands-on experience troubleshooting and supporting enterprise networks, including routing, switching, firewalls, VPNs, VLANs, DNS, DHCP and associated network technologies. You will also contribute to service improvement, automation, technical...

At Sword, we help power, secure and transform the organisations that keep the UK running. Supporting customers across Critical National Infrastructure, energy, public sector and enterprise markets, we combine deep industry expertise with leading technology services spanning managed services, cyber security, cloud, data, AI and digital transformation. Join Sword and you'll be part of a team solving complex challenges, delivering real-world impact and working alongside talented colleagues who care deeply about quality, collaboration and customer success. About the Role: As an Operational Technology Practice Lead, you will play a pivotal role in shaping the technical direction, capability and growth of our OT Security practice. Combining leadership, consultancy, technical governance and commercial awareness, you will lead the successful delivery of complex and high-risk projects while supporting business growth through pre-sales engagement and strategic customer consultancy....