Job Title: AWS Connect Architect Location: London, UK (Hybrid - 2 days/week in office) Job Type: Full-Time / Contract The Role We are seeking an experienced AWS Connect Architect to lead the design and implementation of enterprise-scale contact center solutions. This role is ideal for a specialist who excels at integrating Amazon Connect with complex enterprise ecosystems (ServiceNow/Salesforce) using a DevOps-first approach. Key Responsibilities Architect & Design: Lead end-to-end architecture for Amazon Connect, including IVR design, intelligent call routing, and contact flow automation. Integration: Build seamless integrations between AWS Connect and enterprise platforms like ServiceNow and Salesforce using AWS Lambda and API Gateway. Automation: Implement "Contact Center as Code" using Terraform or CloudFormation to ensure scalable, repeatable deployments. Engineering: Develop microservices-based solutions to enhance contact center...