Gleeson Recruitment Group
Baldock SG7, UK
We are looking for an experienced IT Support and Digital Workplace Analyst to work for an established organisation based in Hertfordshire This is an excellent opportunity for an IT Support Analyst or Desktop Support Engineer who enjoys hands-on troubleshooting, working directly with users and improving the overall technology experience across a business. The role combines traditional 1st and 2nd Line IT Support with Microsoft 365, end-user computing and meeting-room Audio Visual (AV) technology. You'll be responsible for ensuring employees have access to reliable, effective workplace technology, whether working in the office, remotely or collaborating through Microsoft Teams. Key Responsibilities Provide 1st and 2nd Line technical support across Windows devices, Microsoft 365, applications, hardware and peripherals. Troubleshoot and resolve incidents relating to laptops, desktops, mobile devices, connectivity and workplace technology. Support meeting-room AV...
