Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Join Our Team as a Technical Programme Manager - People Services! Are you ready to embark on an exciting journey in the world of IT Service Management? Our client, a leading organization in the Financial Services and Insurance sector, is seeking a motivated and detail-oriented IT Service Transition Analyst to join their dynamic team for a 6-month temporary contract. This is your chance to grow your skills and make a real impact in a highly regulated environment! Role: IT Service Transaction Analyst Duration: 6 Months Location: Edinburgh or Glasgow (4 Days in...

Business Analyst - Contract Remote with some UK wide travel MSP experience needed We're working with a growing, technology-led organisation seeking an experienced Business Analyst to support a key Halo PSA implementation and wider business transformation programme. This role will be central to understanding current operations, identifying improvements, and aligning business processes with best-practice frameworks. Following the initial project, you will continue to support ongoing improvement initiatives across the business. The Role Map and document current business processes across service delivery, operations, sales, and finance Conduct gap analysis against Halo PSA best-practice workflows Work closely with stakeholders to align business requirements with the implementation roadmap Define and document future-state processes and workflows Support data migration activities, ensuring accuracy and readiness for go-live Capture and validate user requirements...