Gleeson Recruitment Group are supporting an industry leading organisation within the scientific research sector in the search for an IT Service & Digital Workplace Lead to join their growing technology leadership function during a major period of transformation and investment. This is a rare opportunity to join a purpose driven organisation making a genuine real world impact. As part of a newly evolving technology leadership team, the IT Service & Digital Workplace Lead will play a critical role in modernising IT service operations, improving digital employee experience, and helping shape the future technology landscape across the organisation. This role is ideal for someone who combines strong people leadership with a passion for service transformation, modern workplace technologies, and customer experience. The Opportunity Reporting directly to the CTO, you will lead and develop a multi-site IT Service Operations and Digital Workplace team, driving service...

Job Title: AWS Connect Architect Location: London, UK (Hybrid - 2 days/week in office) Job Type: Full-Time / Contract The Role We are seeking an experienced AWS Connect Architect to lead the design and implementation of enterprise-scale contact center solutions. This role is ideal for a specialist who excels at integrating Amazon Connect with complex enterprise ecosystems (ServiceNow/Salesforce) using a DevOps-first approach. Key Responsibilities Architect & Design: Lead end-to-end architecture for Amazon Connect, including IVR design, intelligent call routing, and contact flow automation. Integration: Build seamless integrations between AWS Connect and enterprise platforms like ServiceNow and Salesforce using AWS Lambda and API Gateway. Automation: Implement "Contact Center as Code" using Terraform or CloudFormation to ensure scalable, repeatable deployments. Engineering: Develop microservices-based solutions to enhance contact center...

Purpose of the role: Capita’s MuleSoft Centre for Enablement & Excellence (C4EE) is expanding its architectural capability to support large-scale integration and API transformation programmes for major UK Government and private-sector clients. As a MuleSoft Architect, you will translate business needs into scalable API-led architectures, ensuring technical excellence, security, and alignment to Capita’s enterprise design principles. Role Summary The MuleSoft Architect defines integration architecture, governs solution design, and supports delivery teams throughout the project lifecycle. You will produce designs, patterns, and documentation to ensure all APIs and integrations follow best practice, while working closely with engineers, product teams, and client architecture functions. Job title: MuleSoft Architect Job Description: *CANDIDATES MUST BE ELIGIBLE FOR SC CLEARANCE* What you'll be doing: Lead the architecture and design of API-led solutions...