We are bringing Knowledge, Learning and Quality under one dedicated leader to transform how our people—and our AI—deliver accurate, compliant, first‑time‑right outcomes at scale. This senior role is pivotal to shaping the foundation of a major transformation programme, enabling a fully AI‑enabled contact centre and back‑office operation. You will own the end‑to‑end KLQ ecosystem, ensuring operational knowledge is accurate, findable, AI‑ready, translated into effective learning, and validated through robust quality assurance. Through this, you will create a seamless flow between knowledge, capability and performance—improving customer experience, reducing errors, and accelerating time to competence. Job title: Knowledge, Learning and Quality Lead Job Description: What You’ll Be Doing: Knowledge Leadership Own the Knowledge ecosystem and act as custodian of Capita’s single source of truth for operational content. Ensure all knowledge is accurate,...

IT Service Transition Analyst (Contract) Location: Hybrid - Edinburgh/Glasgow (on-site one week per month) Day Rate: £350-£400 per day (via Umbrella Company) Contract: Until end of October (scope for extension) Working Pattern: Full Time About the Role We're seeking an organised and proactive IT Service Transition Analyst to support the successful introduction of new or changed IT services into the production environment. You'll work closely with IT Service Transition Managers, providing coordination, documentation support, and governance across a variety of transition activities. Key Responsibilities Service Transition Support Assist IT Service Transition Managers in planning and coordinating transition activities. Contribute to key transition documentation, including Transition Plans, Operational Readiness Checklists, Support Models, and Post-Implementation Reviews. Meeting Support & Governance Attend project and readiness meetings; accurately record...

CMA CGM ABOUT US Led by Rodolphe Saadé, the CMA CGM Group is a global leader in shipping and logistics, serving over 450 ports across five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division, CMA CGM AIR CARGO, the Group continually innovates to offer customers a comprehensive and increasingly efficient range of shipping, land, air, and logistics solutions. The Group demonstrated its commitment to technological innovation and advancements. Led by Rodolphe Saadé, the company has strategically invested in technology to enhance its operations and maintain its competitive edge in the industry. CMA CGM has embraced digital transformation by integrating advanced technologies into its shipping and logistics processes. The Group's smart shipping initiatives leverage big data, artificial intelligence (AI), and the Internet of Things (IoT) to optimize vessel operations, improve fuel efficiency, and reduce carbon emissions. These...

Role: ICT Consultant - 2nd Line Location: Burnham ( Must Drive ) Salary: 28,000 - 31,000 Benefits: Pension Scheme Car scheme Cycle scheme Eye care scheme Mental health first aid Employee assistance programme Employee recognition scheme Role summary: This role will involve supporting a primary school where you will be the liaison between your schools and our client, ensuring that they are kept informed about the products and services can provide, and managing customer accounts which will involve maintaining the IT hardware and software across the school sites helping them to improve their ICT provision and enable them to deliver effective teaching and learning through ICT solutions. To be suitable for this role, you should a passionate interest in IT and a solid technical background, as well as being self-driven and enthusiastic about offering exceptional customer service. Being a team player, possessing excellent...

IT Support Technician O365 NE Cambridge (Hybrid office based initially, then typically 23 days per week from home) Basic salary + Bonus + Benefits + excellent career progression opportunity into new areas of technology! About the Role We are looking for a motivated IT Support Technician to join a rapidly growing team. In this role, you will support customers across the UK with their Microsoft cloud environments, focusing on Microsoft 365, Windows 11, and related technologies. You will work as part of a busy helpdesk team providing end-user support for Microsoft 365 based systems. The role requires strong problem-solving skills, the ability to diagnose and resolve technical issues efficiently, and excellent communication with users. This position offers a challenging and rewarding environment for ambitious technicians who are eager to grow their skills and build a long-term career in IT. Key Responsibilities Provide end-user support for Microsoft 365...

Role: ICT Consultant - 2nd Line Location: Slough Salary: 27,000 - 32,000 Benefits: Pension Scheme Car scheme Cycle scheme Eye care scheme Mental health first aid Employee assistance programme Employee recognition scheme Role summary: This role will involve supporting a primary school where you will be the liaison between your schools and our client, ensuring that they are kept informed about the products and services can provide, and managing customer accounts which will involve maintaining the IT hardware and software across the school sites helping them to improve their ICT provision and enable them to deliver effective teaching and learning through ICT solutions. To be suitable for this role, you should a passionate interest in IT and a solid technical background, as well as being self-driven and enthusiastic about offering exceptional customer service. Being a team player, possessing excellent communication...

Service Desk Application Support Analyst An excellent opportunity to join a progressive technology organisation providing specialist software solutions for the social housing sector. You’ll work on a busy helpdesk, supporting web-based business applications and developing your technical skills. If you’ve also worked in the following roles, we’d also like to hear from you: IT Support Engineer, Systems Analyst, Helpdesk Analyst, Technical Support Specialist, Service Desk Technician. PLEASE NOTE: Although you will be supporting a bespoke software application on a busy helpdesk, this is NOT a traditional IT Support role. You may touch on other Windows / Microsoft and Networking technologies, but your primary role will involve supporting the company’s bespoke Housing Management Software Application.   SALARY: Competitive + Benefits   LOCATION: Welwyn Garden City, Hertfordshire (AL7) – 100% Office Based JOB TYPE: Full-Time,...

The Role This is an Account Manager role that will solely focus on the security portfolio. The primary focus will be to work as part of a team with the responsibility to retain more than 85% of a customer base that only trades in Cyber Security services. Customer growth is encouraged through the cross-sell and upsell from the Cyber Security portfolio. The rest of Claranet s sales portfolio and business opportunities will be passed onto and are managed by non-security account managers. This role is to retain customers and maximise average spend per account and being able to deliver the highest of standards of customer service satisfaction. A fantastic opportunity for a candidate who has experience in a cyber sales role, who is looking to expand their skillset, and to be supported in developing a successful career. Key Responsibilities The Account Manager should demonstrate excellent inter-personal and organisational skills, must work fluidly both at a senior peer,...

The Role This is an Account Manager role that will solely focus on the security portfolio. The primary focus will be to work as part of a team with the responsibility to retain more than 85% of a customer base that only trades in Cyber Security services. Customer growth is encouraged through the cross-sell and upsell from the Cyber Security portfolio. The rest of Claranet s sales portfolio and business opportunities will be passed onto and are managed by non-security account managers. This role is to retain customers and maximise average spend per account and being able to deliver the highest of standards of customer service satisfaction. A fantastic opportunity for a candidate who has experience in a cyber sales role, who is looking to expand their skillset, and to be supported in developing a successful career. Key Responsibilities The Account Manager should demonstrate excellent inter-personal and organisational skills, must work fluidly both at a senior peer,...

IT Field Support Engineer / Onsite Second Line Technician Join a forward-thinking managed services environment as an IT Field Engineer delivering onsite and remote IT support, troubleshooting Windows and Mac systems, Office 365, Azure and networking solutions across Central London clients. If you’ve also worked in the following roles, we’d also like to hear from you: Service Desk Analyst, IT Support Analyst, Infrastructure Engineer, IT Helpdesk Analyst, IT Support Engineer, IT Technician, Technical Support Engineer, 2nd Line Support Engineer, 2nd Line IT Support Technician, Onsite Support Engineer, IT Field Engineer   SALARY: £40,000 - £45,000 per annum DOE + Benefits (see below) LOCATION: Hybrid. Working 4 days from client sites or the City of London office (Farringdon / Chancery Lane EC1N) and 1 day from home JOB TYPE: Full-Time, Permanent   WORKING HOURS: 40 hours per week, Monday to Friday   ** Fantastic Career...

2nd Line Technical Support Engineer / IT Service Desk Analyst Join a busy IT Help Desk with a growing managed services team delivering IT support, Microsoft 365 administration and network support to UK clients. This hybrid role combines service desk, technical support and project work across diverse client environments. If you’ve also worked in the following roles, we’d also like to hear from you: Tier 2 IT Support Engineer, Second Line Service Desk Analyst, IT Helpdesk Analyst, Technical Support Analyst, Infrastructure Engineer   PLEASE NOTE: This role will combine remote and onsite support and project work. Successful candidates must have a Full Driving Licence and Access to their own Vehicle   SALARY: £32,000 to £35,000 per annum LOCATION: Hybrid Working 2 Days at Home, 3 Days from the Office in Taunton, Somerset JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours per Week. Two Shifts: 8:30am –...

Onsite IT Support Engineer / 2nd Line Desktop Support Technician A fantastic opportunity for a skilled IT Support professional with strong Microsoft 365, Azure and endpoint management experience to join a fast-growing managed services environment delivering high-quality technical support and cloud computing solutions. If you’ve also worked in the following roles, we’d also like to hear from you: 2nd Line Support Engineer, Technical Support Engineer, IT Helpdesk Analyst, Desktop Support Engineer, Application Support Analyst, IT Technician, Deskside Support Technician, Second Line Support, Service Desk Analyst, IT Support Technician, 2nd Line IT Engineer.   SALARY: £32,000 per annum + up to £4,000 Bonus + Benefits (see below) LOCATION: Fully Onsite at London client sites (zones 1-6) JOB TYPE: Full-Time, Permanent     ONLINE TEST: To be considered you must complete an online test to see how you compare with other...

First Line Support Engineer / IT Service Desk Technician Join a forward-thinking managed services organisation as a 1st Line IT Support Engineer delivering IT support, troubleshooting and cloud computing solutions. This hybrid role offers exposure to Microsoft Azure, cybersecurity and digital transformation projects. If you’ve also worked in the following roles, we’d also like to hear from you: IT Helpdesk Analyst, 1st Line Support Engineer, First Line Support Technician, Technical Support Engineer, Application Support Analyst, Cloud Support Engineer, IT Support Technician, IT Technician, Service Desk Analyst, Technical Support Engineer, IT Helpdesk Analyst, IT Support Specialist.   SALARY: £28,000 - £34,000 per annum DOE + Benefits (see below) LOCATION: Hybrid. Working 3 days from the City of London office (Faringdon / Chancery Lane EC1N) and 2 days from home JOB TYPE: Full-Time, Permanent     WORKING HOURS: 35 hours per...

Ready to find the right role for you? Grade: 4.2 Hours: 40hrs per week Location: 1 Station Road Four Ashes Wolverhampton West Midlands WV10 7DG When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. As a Compliance & Technical support Administrator you'll be pushing for innovative solutions to create a more sustainable future for all. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you; 25 days of annual leave plus bank holidays Access to our company/people's pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a...

White Collar Factory (95009), United Kingdom, London, London Staff Software Engineer - Back End About this role Do you love shaping the technical landscape and driving innovation across the organisation? Are you passionate about solving complex business problems and supporting multiple teams toward a shared technical vision? At Capital One, you'll be part of a community of technical leaders who drive engineering excellence, foster innovation, and deliver impactful solutions that meet real customer needs. What You'll Do Own and drive the technical strategy for a significant business outcome or technology domain, spanning multiple teams and influencing the overall technical direction Lead and coordinate the efforts of multiple teams, ensuring their collective work aligns with broader business objectives and technology strategy Proactively identify emerging patterns, define and evangelise best practices, and establish reusable frameworks that enhance...

We are Future, a global multi-platform media company with big goals and the talent to bring them to life. Together, we connect people to their passions through the high-quality content we create and the innovative technology we pioneer. Future's Technology department has been instrumental in the company's success over recent years and is vital to Future's continued growth and disruption of the digital publishing industry. As part of the strategy around GoCompare's acquisition by Future, we're putting in a technology roadmap for re-platforming our domain around an API-first, cloud-based serverless architecture to become the leading PCW service. As part of this, we are looking to Re-engineer our Salesforce Marketing Cloud Technical approach to drive optimization and reuse. What you'll be doing The Senior Salesforce Marketing Cloud Engineer will play a critical role in developing marketing solutions that enhance our customer interactions and drive business growth. This senior...

White Collar Factory (95009), United Kingdom, London, London Staff Software Engineer - Back End About this role Do you love shaping the technical landscape and driving innovation across the organisation? Are you passionate about solving complex business problems and supporting multiple teams toward a shared technical vision? At Capital One, you'll be part of a community of technical leaders who drive engineering excellence, foster innovation, and deliver impactful solutions that meet real customer needs. What You'll Do Own and drive the technical strategy for a significant business outcome or technology domain, spanning multiple teams and influencing the overall technical direction Lead and coordinate the efforts of multiple teams, ensuring their collective work aligns with broader business objectives and technology strategy Proactively identify emerging patterns, define and evangelise best practices, and establish reusable frameworks that...

Team Overview XiP is building a next-generation cross-asset calculation system for Citi trading desks and enterprise users in the largest global financial markets and exchanges in New York, London, and other major financial hubs. Our team owns multiple Java Spring Boot Services that execute, partition, and track quantitative risk graphs/trades in a distributed environment. These graphs can fail due to their complexity and our system must adapt quickly to these failures to provide a seamless experience for clients.  XiP Compute Services are deployed onto OpenShift and Amazon’s Elastic Kubernetes Service (EKS). An important initiative in 2025 will be onboarding Google’s Kubernetes Engine to further expand our coverage. Our system scales on-demand, and we can run up to tens of thousands of replicas of our services across all asset classes.  Role Overview We are seeking a Senior Engineer to fill the role of ‘Applications Development Technology Lead Analyst’ on the...

Chief Digital, Data and Technology Officer (CDIO) The Role As the principal authority for digital, data, and technology, you will provide system-level leadership and exercise substantial autonomy to shape high-performing services. You will lead a bold digital vision that aligns with strategic priorities, driving innovation and resilience across a complex public service ecosystem. Key Accountabilities Strategic Leadership: Act as the senior advisor to the Executive and Board on all tech-related matters. Oversee a long-term strategy that enables large-scale transformation, efficiency, and service redesign. System & Partnership Impact: Influence cross-boundary strategies and interoperable platforms across the wider public sector. Act as SRO for major multi-agency programmes with significant financial and social impact. Technology & Innovation: Champion the ethical adoption of emerging tech (AI, automation) and agile methodologies to improve...

Purpose of the role: 9 MONTHS FTC WITH THE POSSIBILITY OF EXTENSION THROUGH TO MID 2027. CANDIDATES MUST BE ELIGIBLE FOR SC CLEARANCE This role is delivery critical for high volume integration programmes where external platform constraints (e.g. Oracle) must be designed, assured, and operationalised through MuleSoft within Capita owned environments. The Integration Solution Architect is responsible for designing, delivering, and assuring robust integration solutions across complex enterprise environments. This role is pivotal in enabling seamless data and process flows between core platforms (e.g., ERP, ServiceNow, Amazon Connect, Oracle Integration Hub) and ensuring alignment with business, security, and operational requirements. The architect will work closely with business stakeholders, technical teams, and third-party suppliers to define integration strategies, oversee implementation, and support transition to BAU, while ensuring compliance with GDS Service Standards and...