Job Title: Technical Support Location: Royston World-changing careers, enabled by Johnson Matthey. With more than 200 years history, join us and help to accelerate the transition to net-zero! As a Technical Support, you'll contribute to JM's mission as a world leader in sustainable technology, transforming energy and reducing carbon emissions for a cleaner, brighter future. The role: As a Technical Support, you will help drive our goals by: Actively promote and uphold a positive Health & Safety culture, ensuring strict adherence to Johnson Matthey policies and standards, with a commitment to cultivating a safe working environment focused on zero harm Perform relevant risk assessments (COSHH, manual handling) for developmental and live production activities Contribute actively to the Quality Management System by diligently updating procedures and batch record sheets Support production teams by applying best practices and leveraging in-depth knowledge of chemistry...

We are bringing Knowledge, Learning and Quality under one dedicated leader to transform how our people—and our AI—deliver accurate, compliant, first‑time‑right outcomes at scale. This senior role is pivotal to shaping the foundation of a major transformation programme, enabling a fully AI‑enabled contact centre and back‑office operation. You will own the end‑to‑end KLQ ecosystem, ensuring operational knowledge is accurate, findable, AI‑ready, translated into effective learning, and validated through robust quality assurance. Through this, you will create a seamless flow between knowledge, capability and performance—improving customer experience, reducing errors, and accelerating time to competence. Job title: Knowledge, Learning and Quality Lead Job Description: What You’ll Be Doing: Knowledge Leadership Own the Knowledge ecosystem and act as custodian of Capita’s single source of truth for operational content. Ensure all knowledge is accurate,...