Job Overview An exciting opportunity has become available for a Service Desk Analyst (Level 2) to join the Technology Services Management division based at Paragon's Client partner site in Rotherham. The role objectives of a service desk are centred around maintaining efficient IT operations ensuring that the service desk operates smoothly, supporting business operations effectively, and maintaining a high level of user satisfaction. This is a full-time office based position working on rotating shift pattern hours. Rotation between, day / evening & night shift ( Roughly 8am-4pm / 4pm-11pm / 11pm-7am) Each shift will rotate after a few weeks at a time. Your main duties would include: Incident Management Log and manage incidents and service requests using the IT Service Management (ITSM) tool. Prioritize and categorize incidents based on their impact and urgency. Ensure timely resolution of incidents in accordance with Service Level...