Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients.  We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications.  We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. The Senior Service Desk Analyst provides senior technical and operational capability within the Service Desk Operations function, supporting customers across a range of Managed Services environments. The role is responsible for taking full ownership of assigned Incidents and Requests, including more complex or sensitive issues, ensuring they are investigated, progressed, resolved or escalated appropriately. The Senior Service Desk Analyst is expected to bring strong technical knowledge, sound judgement and a consistent focus on...

At Sword, we help power, secure and transform the organisations that keep the UK running. Supporting customers across Critical National Infrastructure, energy, public sector and enterprise markets, we combine deep industry expertise with leading technology services spanning managed services, cyber security, cloud, data, AI and digital transformation. Join Sword and you'll be part of a team solving complex challenges, delivering real-world impact and working alongside talented colleagues who care deeply about quality, collaboration and customer success. About the Role: As an Operational Technology Practice Lead, you will play a pivotal role in shaping the technical direction, capability and growth of our OT Security practice. Combining leadership, consultancy, technical governance and commercial awareness, you will lead the successful delivery of complex and high-risk projects while supporting business growth through pre-sales engagement and strategic customer consultancy....

At Sword, we help power, secure and transform the organisations that keep the UK running. Supporting customers across Critical National Infrastructure, energy, public sector and enterprise markets, we combine deep industry expertise with leading technology services spanning managed services, cyber security, cloud, data, AI and digital transformation. Join Sword and you'll be part of a team solving complex challenges, delivering real-world impact and working alongside talented colleagues who care deeply about quality, collaboration and customer success. About the Role: As the Technical Business Analyst – UAT, you will play a key role within a major transformation programme in the UK energy sector, connecting business needs with technology delivery and ensuring change delivers the right outcomes. Working across business, technology and delivery teams, you will lead requirements and analysis activities, bring clarity to complex business needs and translate these into...