2nd Line Network Engineer (24/7 Shift) Solihull, West Midlands 32,000 + 20% Shift Allowance ( 38,400 OTE) Permanent 4 on / 4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We're seeking a talented 2nd Line Network Engineer to join a brand-new 24/7 support team, providing advanced diagnostics and support across enterprise networking environments. You'll play a key role in troubleshooting complex connectivity issues, restoring services quickly, and ensuring customers receive exceptional support around the clock. What You'll Be Doing Taking ownership of network-related incidents through to resolution. Providing technical support via phone, monitoring platforms, and ticketing systems. Troubleshooting routing, switching, firewall, wireless, and connectivity issues. Accessing and supporting customer network infrastructure remotely. Investigating performance issues, outages, and monitoring alerts. Managing escalations and working closely with third-party...

Position: 3rd Line Engineer - MSP Exp Needed Location: Manchester ( Hybrid ) Salary: 50k About the role: We are looking for an experienced 3rd Line Engineer to join our technical support team, providing senior-level technical support across a managed client environment. You will act as a key technical escalation point for complex incidents, recurring problems and engineering-level changes. You will take ownership of advanced technical investigations through to resolution, drive Root Cause Analysis and Problem Management, and work closely with internal teams, customers and third-party vendors to deliver permanent solutions. A strong networking background is essential for this role . The successful candidate will have hands-on experience troubleshooting and supporting enterprise networks, including routing, switching, firewalls, VPNs, VLANs, DNS, DHCP and associated network technologies. You will also contribute to service improvement, automation, technical...

Network Support Engineer Scotland - Scotland/Hybrid Schedule: 4 Day week Rotating shift (includes nights/weekends) Salary Up to £65,000 As a Security Services Engineer, you ll gain hands-on experience protecting live production environments from DDoS attacks and other network threats you will be working shoulder-to-shoulder with customers when the pressure is highest. The Role: Triage and resolve security incidents and customer tickets in a live production environment (1st/2nd line support). Monitor, analyse, and investigate network traffic and emerging threats, including active DDoS activity. Support customer maintenance, upgrades, and technical communications. Contribute to incident response and post-incident reviews that sharpen our detection and mitigation playbooks. Work within ITIL processes (Incident, Change, Problem, Service Requests). Document procedures, grow the SOC knowledge base, and share what you learn with the team. Continuously...