We are seeking a collaborative leader ready to transform service desk operations. We're seeking a Service Desk Lead who can elevate support quality, be solution focused and importantly drive team excellence. This is your opportunity to impact how IT support is delivered across MND Association, moving from reactive incident management to intelligent, trend focused service improvement. Key Responsibilities Lead, develop and support a team of Support Analysts with clear coaching, performance management and professional development to build capability and maintain service excellence Identify trends, patterns and common problems within ticket data to recommend and implement resolutions, reducing ticket volume and preventing recurring issues Own and improve service quality standards, ensuring incidents and requests are resolved efficiently within agreed service levels and that users receive consistent, high-quality support Monitor and report on Service Desk activity and KPIs,...

Why Citi   Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.  As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital...

Overview Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity. You will join the Equity Derivatives technology team in Belfast, specializing in developing and supporting the reference data platform and systems that manage crucial foundational data such as securities, currencies, accounts, holidays, compositions, and other instrument master data for the Global Equity Derivatives business. This team is a key partner to the...

Role Summary Responsibilities : By stepping into the pivotal IT Administrator role within our Technical Operations team, you will be responsible for IT and user administration, system maintenance, IT documentation, IT auditing, MSP liaison, IT project delivery, user training, and more Salary : £26,250 to £32,000 per annum, depending on your previous experience Benefits : Discretionary profit share bonuses paid twice per year, hybrid and flexible working options, generous holiday allowance, private medical insurance, critical illness cover, income protection, full funding for external training, and more Role Type : Full-time, permanent role Start Date : The role will ideally commence on Monday 13th July or Monday 10th August . However, we have start dates available every month of the year and you will be asked to state your availability on your application form Application Deadlines : The deadline for applications is Sunday 14th June with interviews taking place...

IT Support Manager Duration: 6 - 12 Months 520.00 Per Day - Inside IR35 via Umbrella Location: London - Hybrid working- 2 days per week in London office Our market leading client is seeking a highly accomplished, UK based IT Support Manager to lead and elevate their IT Support function and take day-to-day ownership of the internal IT Support team and third party vendor relationships, whilst actively driving a programme of improvement across people, process, and tooling. This is an operational and improvement-focused role, suited to a confident, delivery-oriented individual who combines strong service management expertise with the interpersonal skills to build trust with stakeholders at all levels. The role will also act as Workstream Lead within the organisation's Operational Resilience programme, with a specific focus on maturing our ITSM/ITIL practices, particularly aligned to DORA. Ideal Experience: Strong understanding of ITIL v 3 or 4 service management...

LOCATION: UK Head Office, Heathrow and client sites as required SHIFT PATTERN: M-F 08:00 - 17:00, 40 hours per week SALARY: Competitive If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruitment@abm.com. We're here to help! ROLE OVERVIEW AND PURPOSE The deskside support technician is an essential member of the IT support team, responsible for delivering high quality desktop support services to our internal users at our corporate headquarters in UK, Ireland and client sites. This role requires a proactive and communications focused individual who can efficiently troubleshoot and resolve technical issues, ensuring minimal disruption to business operations. The deskside support technician will work closely with other IT team members to provide comprehensive support, including hardware and software troubleshooting, user assistance and IT asset management. KEY...

Gleeson Recruitment Group are supporting an industry leading organisation within the scientific research sector in the search for an IT Service & Digital Workplace Lead to join their growing technology leadership function during a major period of transformation and investment. This is a rare opportunity to join a purpose driven organisation making a genuine real world impact. As part of a newly evolving technology leadership team, the IT Service & Digital Workplace Lead will play a critical role in modernising IT service operations, improving digital employee experience, and helping shape the future technology landscape across the organisation. This role is ideal for someone who combines strong people leadership with a passion for service transformation, modern workplace technologies, and customer experience. The Opportunity Reporting directly to the CTO, you will lead and develop a multi-site IT Service Operations and Digital Workplace team, driving service...

Role: IT Support Technician Location: Mansfield Salary: 30,000 - 32,000 Benefits; A collaborative and supportive work environment. On site parking Opportunities for career development and training. Competitive salary and benefits package. Exposure to diverse and exciting IT challenges within a dynamic organisation. Company: Our client is a market leader in the design, manufacture, supply, and maintenance of premium doors and doorsets. Our expertise spans the full lifecycle of doorsets, ensuring they are not only of the highest quality but also maintained to exacting standards. Role Overview: The IT Support Technician plays a key role in maintaining the stability, performance, and security of IT systems across the organisation. This position is responsible for delivering advanced technical support, resolving complex issues, and ensuring a high standard of service delivery to end users. In addition to core support...

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients.  We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications.  We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. About the role: Working as an Information Management Analyst, you will support a key client by enabling effective access, governance, and use of information across the organisation. You will play a pivotal role within the Information Management team, collaborating with project teams, operations, and digital specialists to embed standardised, compliant, and efficient ways of working. Acting as a focal point between delivery teams and Risk & Assurance, you will help ensure information is managed effectively across its...

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients.  We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications.  We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. About the role: We are seeking an experienced Applications Support Analyst to provide general application support across a suite of desktop‑installed and cloud‑based applications that are critical to our customers’ business operations. The role involves delivering 2nd and 3rd line support across multiple customer environments and working closely with third‑party application vendors, acting as an escalation point and providing 4th‑line troubleshooting where required. This is a varied, customer‑facing role suited to someone...

Microsoft 365 & Azure Consultant An exciting opportunity for an IT Cloud Consultant to support Microsoft 365 and Azure cloud solutions delivery, working on enterprise IT projects, cloud computing, and digital transformation in a customer-facing consultancy environment. If you’ve also worked in the following roles, we’d also like to hear from you: IT Consultant, Cloud Engineer, Technical Consultant, Systems Engineer, Infrastructure Engineer, Cloud Consultant, Microsoft 365 Consultant, Microsoft 365 Engineer, Azure Engineer, Microsoft Cloud Consultant This position is officially known within the organisation as an Associate Consultant   SALARY: £45,000 to £55,000 per annum (depending on experience) + Benefits LOCATION: Remote / Home Based - with occasional travel to customer sites UK-wide and the Bristol office when required JOB TYPE: Full-Time, 6 Month Fixed-Term Contract WORKING HOURS: Monday to Friday, 37.5...