Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Our client is seeking an experienced Business Analyst to spearhead a strategic review of goodwill payments within their Customer Care operation. With an annual expenditure of approximately 6 million on goodwill payments, this role presents a unique opportunity to significantly enhance process control, reduce unnecessary spending, and improve consistency in payment management. As the Goodwill Payments Business Analyst, you will be at the forefront of understanding the driving factors behind goodwill payments, identifying areas for improvement, and shaping governance and...

Willmott Dixon is looking for a customer-focused and proactive Service Desk Analyst to join the IT team on a 12 month fixed term contract. This is an exciting opportunity to play a key role in delivering a professional, responsive, and high-quality IT support service to colleagues across the business. Working in a hybrid environment, with a mixture of office based at our Head Office in Letchworth Garden City and remote working. You'll be the first point of contact for colleagues seeking IT support. You'll provide assistance through telephone, self-service, chat, and email channels, helping to ensure a seamless technology experience across the organisation. If you're passionate about technology, enjoy problem-solving, and take pride in delivering excellent customer service, we'd love to hear from you. Key Responsibilities Provide professional, customer-focused IT support through telephone, self-service, chat, and email channels. Take ownership of incidents and service...

Willmott Dixon is looking for a customer-focused and proactive Service Desk Analyst to join the IT team on a 12 month fixed term contract. This is an exciting opportunity to play a key role in delivering a professional, responsive, and high-quality IT support service to colleagues across the business. Working in a hybrid environment, with a mixture of office based at our Head Office in Letchworth Garden City and remote working. You'll be the first point of contact for colleagues seeking IT support. You'll provide assistance through telephone, self-service, chat, and email channels, helping to ensure a seamless technology experience across the organisation. If you're passionate about technology, enjoy problem-solving, and take pride in delivering excellent customer service, we'd love to hear from you. Key Responsibilities Provide professional, customer-focused IT support through telephone, self-service, chat, and email channels. Take ownership of incidents and service...