Capita
Darwen BB3, UK
Desktop Support Analyst Darwen | onsite Help strengthen our team as an onsite Desktop Support Analyst, providing hands-on 2nd line IT support from our Darwen office. This is a great opportunity to support desktops, laptops, tablets and mobile devices, troubleshoot technical issues and provision new equipment. You will also provide hands-on support for incidents involving networks, printers, mobile devices and telephony, as well as remote assistance to colleagues working away from the office. Working closely with other technical teams and third-party suppliers, you will help resolve incidents effectively and within agreed service levels. Working pattern This is a permanently onsite role, working 7.5 hours per day. Start times are staggered across the team, typically at 8:00am, 8:30am or 9:00am. Occasional evening or weekend overtime may be required, typically around six times per year, and is shared across the team. Indicative overtime rates: time and a half after 5:30pm and...
