Job Description Summary We’re looking for a proactive and detail‑driven Knowledge Analyst to join our integrated Knowledge, Learning & Quality (KLQ) function. This role is central to enabling high‑quality, AI‑ready operational knowledge that supports both human advisors and AI agents across our Contact Centre and Business Process Operations. You will create, maintain, and optimise knowledge content that drives accuracy, consistency, and first‑time‑right outcomes for customers. This work directly improves onboarding speed, reduces errors, and enhances customer experience. This is a fantastic opportunity to be part of a large‑scale transformation programme that is evolving Capita’s contact centre and back‑office environments into fully AI‑enabled operations. Job title: Knowledge Analyst Job Description: What You’ll Be Doing: Creating, updating, and maintaining task‑based operational knowledge including articles, flows, decision trees and exception guidance....

Location: Home-based (occasional ad hoc travel for training) Clearance: Must be SC cleared or able to obtain SC We are seeking an experienced Software Compliance Analyst who can immediately add value by managing complex software licensing requirements and supporting licence compliance across Capita and its Clients. Job title: Software Compliance Analyst Job Description: This is a key role focused on ensuring compliance, reducing financial risk, and identifying meaningful cost‑optimisation opportunities. Essential Experience Required: Demonstrable experience delivering accurate, effective licence reconciliations Strong working knowledge of complex licensing for at least one major Tier‑1 vendor (Microsoft, Oracle, IBM, SAP) - ideally covering multiple Proven experience with end‑to‑end major vendor audit processes Ability to “hit the ground running” - this role requires someone already experienced in hands‑on licensing compliance Understanding of...