Job Description Summary We’re looking for a proactive and detail‑driven Knowledge Analyst to join our integrated Knowledge, Learning & Quality (KLQ) function. This role is central to enabling high‑quality, AI‑ready operational knowledge that supports both human advisors and AI agents across our Contact Centre and Business Process Operations. You will create, maintain, and optimise knowledge content that drives accuracy, consistency, and first‑time‑right outcomes for customers. This work directly improves onboarding speed, reduces errors, and enhances customer experience. This is a fantastic opportunity to be part of a large‑scale transformation programme that is evolving Capita’s contact centre and back‑office environments into fully AI‑enabled operations. Job title: Knowledge Analyst Job Description: What You’ll Be Doing: Creating, updating, and maintaining task‑based operational knowledge including articles, flows, decision trees and exception guidance....

Location: Home-based (occasional ad hoc travel for training) Clearance: Must be SC cleared or able to obtain SC We are seeking an experienced Software Compliance Analyst who can immediately add value by managing complex software licensing requirements and supporting licence compliance across Capita and its Clients. Job title: Software Compliance Analyst Job Description: This is a key role focused on ensuring compliance, reducing financial risk, and identifying meaningful cost‑optimisation opportunities. Essential Experience Required: Demonstrable experience delivering accurate, effective licence reconciliations Strong working knowledge of complex licensing for at least one major Tier‑1 vendor (Microsoft, Oracle, IBM, SAP) - ideally covering multiple Proven experience with end‑to‑end major vendor audit processes Ability to “hit the ground running” - this role requires someone already experienced in hands‑on licensing compliance Understanding of...

IT Support Engineer An excellent opportunity for an IT Support Engineer with Microsoft 365, service desk, remote technical support, networking and client-facing skills. If you’ve also worked in the following roles, we’d also like to hear from you: IT Technician, Technical Support Engineer, Service Desk Engineer, IT Helpdesk Analyst, 1st / 2nd Line Support Engineer, MSP Support Engineer   PLEASE NOTE: You will need to hold a full Driving Licence and have your own Vehicle (Mileage Allowance Paid)   SALARY: Up to £29,000 per annum + Benefits LOCATION: Hybrid with regular attendance at the Haslingden and Bury offices. There will also be client visits across Lancashire and Greater Manchester and remote working where possible JOB TYPE: Full-Time, Permanent WORKING HOURS: Monday to Friday, 8:30am – 5:00pm   JOB OVERVIEW As the business continues to grow, the company has a fantastic new job...

Capita Regulated Services is building a talent pool for upcoming specialist fixed-term contract opportunities within our Life & Pensions business area. With numerous projects and increases in client demand linked to change activity anticipated from summer 2026, we’re keen connect with experienced Developers in the UK, ideally with experience in the FCA Regulated Life & Pensions sector, to support the delivery of these projects. Specifically, we will be seeking: • C# Developers • Mainframe Analyst Developers (incl. IBM Mainframe, Cobol, JCL, DB2, CICS and Microfocus Cobol) • VB6 Developers Whilst the roles are not live just yet, we want to get ahead by identifying and engaging with talented individuals early, so that we can move quickly when the requirements are confirmed. If you’re open to future contract opportunities and would like to be considered when roles become available, we’d love to hear from you. These roles will be based in the UK, however will require the...