Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Our client, a leading organisation in the retail sector, is seeking a talented Systems Analyst to join their dynamic team at the Head Office. This temporary position is set for a duration of 9 months and offers an exciting opportunity to work in a fast-paced environment while supporting critical technology systems that enhance the experience for both customers and colleagues. Role: Senior Systems Analyst Duration: 9 Months Location: Welwyn Garden City (on site) Rate: 450 pd Umbrella Key Responsibilities: As a Systems Analyst, you will play a pivotal...

Position Title: IT Technical Analyst Contract Type: Permanent (Onsite or Hybrid) Location: Loughborough, Stevenage, or Shepshed, UK Note: Active SC Clearance required Role Summary IT Technical Analyst Provides Tier 1/2 hardware, software, and infrastructure support across regional sites. Balances daily desk-side IT support with hands-on involvement in infrastructure maintenance, procurement, and Agile-driven IT projects. Key Responsibilities User Support: Deliver desk-side help desk support, resolve tickets (ServiceNow), and create end-user training materials. Systems & Infrastructure: Maintain PCs, servers, networks (LAN/WAN), Active Directory, backups, and air-gapped systems. Compliance & Procurement: Own site KPIs, handle hardware/software procurement, and maintain security controls (SOX, Cyber Essentials, CMMC). Operations: Join on-call rotations and apply continuous improvement methods to reduce costs and boost efficiency. Requirements...