Permanent, Full Time (35 hours per week) About the role This role has been created in the team to provide high-quality customer care and liaison duties to the residents of Derwenthorpe in relation to the district heating and hot water system. You will play a key role in improving customer satisfaction and supporting sustainable heating solutions for the community. This role ensures that residents have a first point of contact within JRHT for communication and liaison with regard to the heating and hot water service at Derwenthorpe. You will resolve queries and complaints promptly and professionally within clearly defined timescales. You will be working closely with technical teams to ensure smooth operations, although the management of the system is contracted out, ultimately JRHT are responsible for ensuring it is effective. You will be central to the project team which contract manages this system and will be responsible for communication (various methods), managing...