Complaints Standards Authority Engagement and Support Officer Are you passionate about public services in Wales and ensuring that public services handle complaints effectively?  The Public Services Ombudsman for Wales is looking to recruit a Complaints Standards Authority Engagement and Support Officer.  Working within the Wales Complaints Standards Authority (CSA), this post is key to engaging with and supporting public bodies with effective complaints handling through supporting training and advice.  This role also supports the Complaints Standards and Improvement Manager in promoting the role of the CSA to public bodies, in the management of relationships with and in the processing of information from those public bodies subject to the standards currently and in the future.  In the role you will: Engage with public bodies to support them in gaining compliance with the CSA model procedure and operating effectively under the standards and...