Operations Manager / Service Manager / Supported Accommodation Join a senior leadership team overseeing a London portfolio of supported accommodation services, driving quality, safeguarding and operational performance. The role suits an experienced manager from supported housing, homelessness, mental health or social care. If you’ve also worked in the following roles, we’d also like to hear from you: Supported Housing Manager, Supported Accommodation Manager, Housing Operations Manager, Housing Services Manager, Service Delivery Manager, Support Services Manager, Care Operations Manager, Social Care Operations Manager   SALARY: up to £45,000 per annum         LOCATION: Lewisham, South London JOB TYPE: Full-Time, Permanent   JOB OVERVIEW This is an opportunity to shape safe, person-centred services across a multi-site London portfolio. The Operations Manager / Service Manager will lead operational performance,...

Customer Service Manager At Land Rover Knutsford, we believe that great customer experiences do not happen by accident. They happen when passionate people, great leadership and high standards come together. We are an award-winning business with a proven track record of delivering an upper-quartile customer experience, and we are looking for an ambitious, energetic and customer-focused Customer Service Manager to help us continue raising the bar. Reporting directly to the Service Manager, you will take ownership of our front-of-house operation and Service Advisor team, while playing a key role in driving the financial performance of the department. This is an opportunity to join a high-performing team and make a real impact developing people, driving performance and ensuring every customer receives an experience that reflects the standards of a modern luxury brand. What you will be doing Lead, coach and inspire our Service Advisors, creating a high-performing and...

An exciting opportunity has now arisen for an experienced Hard FM Service Manager to join our Hard Facilities Management team in Bristol. This team delivers a first-class reactive and planned maintenance and repairs service on behalf of an NHS Trust. Rydon Maintenance is a successful planned/preventative maintenance contractor operating throughout England. We are a dynamic, multi talented organisation, working across a wide range of market sectors, predominantly within the healthcare, education and housing sectors. Job Purpose As Service Manager you will manage a small team of in house maintenance engineers on a contract we have with a prestigious NHS hospital in Bristol. You will ensure that reactive calls and PPMs are responded to in order for the smooth and efficient running of the day to day operations to meet SLA and KPI targets You will take responsibility for the day-to-day management of the delivery of hard FM services, ensuring statutory compliance with current...

Service Manager Chelmsford, Essex 40,000 - 45,000 per annum 40 hours per week (Flexible) An exciting opportunity has arisen for an experienced Service Manager to join a growing business where you can truly make an impact. This is a pivotal role at the heart of the organisation, where you will take ownership of service operations, driving efficiency, improving processes, and implementing meaningful change. You will play a key part in ensuring smooth day to day delivery while continuously enhancing performance and customer experience. What you will be doing: Overseeing and coordinating day to day service operations Managing workloads, schedules, and performance to maximise efficiency Acting as a key link between teams to ensure seamless communication Identifying areas for improvement and implementing positive change Managing escalations and maintaining high customer service standards About you: Previous experience in a Service Manager, Operations, or Planning...

Mental Health Service Manager If you have lived experience of mental health challenges and the ability to translate your experience into meaningful service improvement, we want to hear from you. We have an exciting opportunity for a Mental Health Service Manager to play a vital role in providing support in Pathfinder West Sussex. This is a new and exciting role in which you will be supporting the Lived Experience workstream within the Pathfinder West Sussex Mental Health Support Service. Position: Mental Health Service Manager (Internal Job Title: Lived Experience Manager) Location: West Sussex/hybrid (with regular travel around West Sussex) Salary: £36,729 per annum Contract: Permanent Hours: 37 hours per week (Monday Friday) Closing Date: 14 October 2026 at 23:59 Please note the role may close sooner than advertised if a suitable candidate is found, so apply early! About Pathfinder West Sussex As a Mental Health Service Manager, you will be working...

Halton Borough Council is looking for an experienced and confident Lead HR Business Partner to provide leadership and direction to its HR Business Partnering team during an important period of change. This is a key leadership role within the HR function, with responsibility for supporting the HRBP team through current challenges, strengthening ways of working and ensuring managers across the Council continue to receive high-quality, pragmatic HR support. Reporting to the Head of HR Operations, you will lead, coach and support the HR Business Partnering team, whilst also operating as a senior HR Business Partner to an area of the Council. This is an opportunity for an experienced HR leader who is comfortable operating at both a strategic and hands-on level, can build trust quickly and is confident in helping teams and managers navigate change, improvement and complex employee relations matters. The Role As Lead HR Business Partner, you will provide day-to-day leadership to...

Halton Borough Council is looking for an experienced and confident Service Manager - Recruitment and Resourcing to lead its Recruitment and Resourcing Team through a period of change and development. This is a key leadership role within the HR Service Centre, with responsibility for the performance, direction and delivery of the Recruitment and Resourcing service across the Council. The successful candidate will provide strong and visible leadership to the team, bringing structure, consistency and focus to the service whilst supporting colleagues through current challenges and identifying opportunities to improve processes, systems and customer experience. Reporting to the Head of HR Operations, you will work closely with senior leaders across the Council and the wider HR function, providing strategic and operational leadership across recruitment, resourcing, contingent workforce management and associated HR systems and processes. This role would suit an experienced...

Customer Service Manager Location : Sevenoaks, Kent Working pattern: Full-time, office-based Salary: 34,000- 38,000, depending on experience About the client Our client is one of the UK's leading online retailers in their field. They supply thousands of customers each month through our websites and major online marketplaces. They have expanded into Europe, opened a new state of the art warehouse in the north of England and continue to invest in our products, systems and people. They are now looking for an experienced Customer Service Manager to ensure the efficient day-to-day running of their Sevenoaks office and customer service operations. The role The Customer Service Manager will oversee the daily operation of the office, manage the customer service team and provide administrative support across the business. You will be responsible for maintaining an organised, professional and productive working environment. This will include managing staff, improving...

Could you be the driving force behind secure service excellence? We're looking for a passionate and pragmatic Service Manager to lead the delivery and continual improvement of services for our Defence clients. This position is full-time onsite at Hemel Hempstead and requires current active DV clearance . You'll join a collaborative, forward-thinking team that values innovation, accountability and strong partner relationships. This role is pivotal in ensuring our services meet ITIL standards while supporting Sopra Steria's strategic goals. You'll also play a key part in transformation initiatives and client engagement. As a Service Manager, you will own and deliver medium-scale services or take responsibility for part of a large service under the direction of a senior delivery manager, meeting client and Sopra Steria cost, risk, quality and service performance targets. You will proactively manage service delivery to contribute to Sopra Steria's business performance,...

Service Manager Learning Disabilities Supported Living Are you a passionate leader who believes that every person with a learning disability has the right to live a full, independent and meaningful life? Do you want to use your skills to create change, not just manage but shape services? At Cartref Ni we are looking for a dynamic, values-driven Service Manager who s ready to stand up for people s rights, champion inclusion and lead teams to make a genuine difference every single day to the people we support. We put the rights of people, their voice, choice and control at the heart of everything we do, in line with the Social Services and Well-Being Act (2014) and the Welsh principles of co-production and wellbeing. We now have an exciting opportunity for an experienced social care manager to join our team. As a Service Manager, you will be at the frontline of making sure that everyone we support lives the life they choose. Cartref Ni is a not-for-profit organisation and a...

Role: Deputy Service Manager IGVA Based: Hertfordshire Salary: £21ph PAYE or £27ph Umbrella Start Date: ASAP Duration : Until the beginning of February 2027 Hours: 37.5 hours per week Monday to Friday, 9.00am 5.00pm. Out-of-hours on-call requirement on a rota basis. Home-based with travel to Hertfordshire on occasion. Our client, is looking for an experienced and passionate Deputy Service Manager IGVA to join their Hertfordshire service. This is an excellent opportunity to play an integral role in the management and delivery of a high-quality service supporting survivors of domestic abuse and other forms of gender-based violence. The successful candidate will be responsible for the line management of 5/6 IGVAs, providing supervision and support around complex casework, including safeguarding and child protection. You will work closely with the Service Manager to ensure contractual and funding requirements are met and that Refuge s high standards of service...

Registered Service Manager (Residential Family Centre) Location: Plymouth Salary: £46,000 - £52,000 per annum (dependent on qualifications and experience) Hours: 37.5 hours per week Contract: Permanent Not For Profit People are recruiting on behalf of a leading women's charity for a Registered Service Manager to lead a specialist residential family centre supporting mothers and their children click apply for full job details

With 80 million passengers passing through our airport each year, it takes hundreds of systems, platforms and networks to keep our airport running smoothly, 24 hours a day, 365 days a year. Join us, and you'll thrive on the buzz of providing the technology, data, cyber and digital capabilities that run all the services you'd expect to see in a city, and more. Tech at Heathrow isn't typical. The scale and non-stop nature of our airport make it truly unique. Our Data, Digital and Technology team are leading the way in innovations that will make our airport more efficient, resilient and competitive in an increasingly digital marketplace, as well as keeping Heathrow safe and secure. Every day will test your skills and give you the opportunity to make your mark. We're constantly looking for new ways to help Heathrow transform and grow, responding to the changing needs of passengers, colleagues and partner businesses. It means the chance to work on a huge variety of inspiring...

Customer Service Manager Chelmsford, Essex 40,000 - 45,000 per annum 40 hours per week (Flexible) An exciting opportunity has arisen for an experienced Customer Service Manager to join a growing business where you can truly make an impact. This is a pivotal role at the heart of the organisation, where you will take ownership of service operations, driving efficiency, improving processes, and implementing meaningful change. You will play a key part in ensuring smooth day to day delivery while continuously enhancing performance and customer experience. What you will be doing: Overseeing and coordinating day to day service operations Managing a team of 5 customer service advisors Managing workloads, schedules, and performance to maximise efficiency Conducting reviews, and regular one to one meetings Providing coaching and training where needed Dealing with escalated requests and complaints Acting as a key link between teams to ensure seamless communication...

Operations Manager / Service Delivery Manager Lead high-performing operational teams, develop managers and turn performance insight into measurable service improvement. This senior leadership opportunity offers meaningful operational impact within a major transformation programme, with hybrid and flexible working supported. If you’ve also worked in the following roles, we’d also like to hear from you: Senior Operations Manager, Operational Delivery Manager, Business Operations Manager, Service Manager, Performance Manager, Operational Performance Manager, Continuous Improvement Manager, Customer Operations Manager This role is officially known within the organisation as a Delivery & Performance Lead Successful candidates can expect a strong benefits package, including a £16,393 employer pension contribution, 28.5 days’ annual leave, enhanced family leave and up to three paid volunteering days each year.   SALARY: £56,587 per annum...

Operations Manager / Service Delivery Manager Lead high-performing operational teams, develop managers and turn performance insight into measurable service improvement. This senior leadership opportunity offers meaningful operational impact within a major transformation programme, with hybrid and flexible working supported. If you’ve also worked in the following roles, we’d also like to hear from you: Senior Operations Manager, Operational Delivery Manager, Business Operations Manager, Service Manager, Performance Manager, Operational Performance Manager, Continuous Improvement Manager, Customer Operations Manager This role is officially known within the organisation as a Delivery & Performance Lead Successful candidates can expect a strong benefits package, including a £16,393 employer pension contribution, 28.5 days’ annual leave, enhanced family leave and up to three paid volunteering days each year.   SALARY: £56,587 per annum...

Operations Manager / Service Delivery Manager Lead high-performing operational teams, develop managers and turn performance insight into measurable service improvement. This senior leadership opportunity offers meaningful operational impact within a major transformation programme, with hybrid and flexible working supported. If you’ve also worked in the following roles, we’d also like to hear from you: Senior Operations Manager, Operational Delivery Manager, Business Operations Manager, Service Manager, Performance Manager, Operational Performance Manager, Continuous Improvement Manager, Customer Operations Manager This role is officially known within the organisation as a Delivery & Performance Lead Successful candidates can expect a strong benefits package, including a £16,393 employer pension contribution, 28.5 days’ annual leave, enhanced family leave and up to three paid volunteering days each year.   SALARY: £56,587 per annum...

Role Overview This is a 12-month fixed term contract. This is an opportunity to play a central role in ensuring Nest's pension scheme continues to deliver a reliable, high-quality service for millions of customers. As Service Delivery Manager, you'll work at the heart of a complex outsourced operational environment, using insight, assurance and stakeholder management to make sure service performance remains strong and customer outcomes stay front and centre. You'll join a collaborative Service Delivery team with real influence across Nest and its Scheme Administrator, helping to resolve issues, identify improvements and shape operational change. It's a role for someone who enjoys combining analytical thinking with relationship management, and who wants to make a tangible difference to the quality, resilience and effectiveness of a nationally important pension service. The minimum criteria for this role are: Operational service management, experience overseeing...

Location: Belfast, United Kingdom Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services. Thales currently have an opportunity for a Service Delivery Manager (SDM), based out of our Belfast site. Service Delivery Managers are responsible for managing and delivery of Service-related Programmes and work packages into key customers. These services range from providing Software and Hardware upgrades to Customers, providing Spares and Repairs, to the provision of an overarching support capability. The SDM plays a vital role in developing the business as a long-term progressive service provider, building strong...

2nd line Service Desk Shift Manager Solihull, West Midlands 40,000 + 20% Shift Allowance ( 48,000 OTE) Permanent 4 on / 4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We're looking for a Service Desk Shift Manager to lead one of our 24/7 support teams, managing a group of IT and Network Engineers while ensuring exceptional customer service and SLA performance. This is an ideal opportunity for someone with an MSP background who enjoys developing people, driving service excellence, and remaining technically involved when required. As a Service Desk Shift Manager, you'll be responsible for the day-to-day operational management of a technical support team, ensuring service levels are achieved and customer expectations are exceeded. Alongside your leadership responsibilities, you'll act as a senior technical escalation point, supporting engineers with complex incidents and helping drive continuous improvement across the service desk. Key Responsibilities...