Polkadotfrog
Bolton upon Dearne, UK
We are hiring: Customer Service Manager Location: Rotherham Salary: 35K This is a newly created opportunity for a Customer Service Manager to join, a fantastic, fast-growing online builders merchant company who pride themselves on being Customer-centric, putting customers at the heart of everything. You will be pivotal in shaping and leading the customer service strategy, ensuring excellence scales with growth. From designing processes and building a team, to embedding a customer-first culture, this role offers autonomy, influence, and the chance to make a tangible impact. Key Responsibilities - Leadership Strategy - Develop and implement a customer service vision aligned with the Company's growth ambitions. - Establish KPIs and service standards to measure and improve performance. - Build, train, and mentor a new customer service team. - Customer Experience - Oversee customer interactions across phone, email, and digital channels. - Resolve escalated issues...