Account Manager Near Solihull, West Midlands (On-site) £14.00 ph (£27,664pa) Hours: 38-40 per week (flexi hours) We are currently looking for a proactive, people-focused Account Manager to join a friendly, fast-growing team working within the IT Support team. If you enjoy solving problems, helping customers, and getting stuck in you ll fit right in. Due to the location of the role you must have your own transport. What You ll Do Support and train customers on our software and hardware systems Troubleshoot issues via phone, email, visits and regular check-ins Explain technical concepts in a simple, user-friendly way Coordinate hardware installations with our engineers Work closely with teams across the business What We re Looking For Great communication and people skills Customer service experience (phone and/or face-to-face) Strong IT basics (Windows 10/11, Excel, general IT literacy) Organised, proactive, and a natural problem solver...

2nd line Service Desk Shift Manager Solihull, West Midlands 40,000 + 20% Shift Allowance ( 48,000 OTE) Permanent 4 on / 4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We're looking for a Service Desk Shift Manager to lead one of our 24/7 support teams, managing a group of IT and Network Engineers while ensuring exceptional customer service and SLA performance. This is an ideal opportunity for someone with an MSP background who enjoys developing people, driving service excellence, and remaining technically involved when required. As a Service Desk Shift Manager, you'll be responsible for the day-to-day operational management of a technical support team, ensuring service levels are achieved and customer expectations are exceeded. Alongside your leadership responsibilities, you'll act as a senior technical escalation point, supporting engineers with complex incidents and helping drive continuous improvement across the service desk. Key Responsibilities...

Ivy Resource Group are working with a well-established contractor to recruit an experienced Design Manager for a permanent role based in Wolverhampton , overseeing the design process on a range of commercial projects including schools, hospitals, colleges, universities and leisure centres. The company: Our client is a leading regional contractor and family-owned business that has a passion for innovation and a drive for achieving excellence. They have been in business for over 30 years and work across a variety of sectors, including: Commercial, Leisure, Education, Healthcare, Residential and Retail. The Role: Leading and managing the design process from concept to delivery Coordinating architects, engineers, and consultants to ensure design compliance and quality Ensuring designs meet programme, budget, and client requirements Collaborating with project teams to resolve design challenges Maintaining documentation, approvals, and design reporting...