Customer Service Team Leader Location: Edinburgh (Hybrid) Hours: Full time, Monday-Friday (9am-5pm) Salary: Up to 30K DOE About the Role We're looking for an experienced Customer Service Team Leader to support and develop a team within a busy, people focused environment. You'll be responsible for day to day team management, performance monitoring, process oversight, and ensuring every customer receives an excellent standard of service. What You'll Do Lead, motivate and support Customer Service Advisors. Monitor KPIs, performance and service quality. Handle escalated customer enquiries professionally. Deliver regular 1:1s, team meetings and coaching sessions. Ensure processes are followed and continually improved. What We're Looking For (Top 5 Requirements) Proven experience supervising or managing staff in a customer service environment (Ideally call centre) Excellent communication skills, able to engage confidently with a wide range of customers and stakeholders. Target...

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Services Product & Innovation (P&I) team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview: This is a dynamic leadership role in the global organisation requiring the individual to display a very good understanding of Digital Assets, Client needs, perform continuous market scans and work across multiple product, risk and compliance groups and geographies to deliver solutions that serve clients digital asset needs and help create the network of the future. While at the same time evaluate and engage various internal and external partners to augment core product offerings as required. The role also requires...

The Director of Software & Cloud Services Vendor Management is responsible for the optimization of software and cloud service vendors across the enterprise. This role ensures vendors deliver measurable business value, contractual commitments are met, risks are managed, commercials optimized—while enabling innovation and speed.  In this role you play a critical part in ensuring our technology vendors deliver high quality services, meet contractual obligations, deliver cost saving efficiencies and align with our organization’s strategic objectives.  You will serve as primary point of contact between software & cloud vendors and internal stakeholders, managing vendor relationships, mitigating risks and identifying cost optimization opportunities. Key Responsibilities Define and execute the enterprise vendor management strategy for software, SaaS, PaaS, and IaaS providers Drives substantial cost optimization across the estate through right-sizing, usage analysis,...

JOB TITLE: Account Manager IT Managed Services & Cyber Security SALARY: £50,000 base + bonus (OTE dependent on performance) LOCATION: United Kingdom WORKING PATTERN: 1 day per week in the Solihull office (Thursdays) Grow relationships. Drive value. Make an impact. We re partnering with a fast-growing IT Managed Service Provider seeking a commercially driven Account Manager to manage and develop an established portfolio of customers . This is a fantastic opportunity for someone who thrives on building long-term relationships, identifying growth opportunities, and delivering real value across existing accounts. The Role Account Manager This role is focused on account development, retention, and revenue growth within an existing customer base, working closely with clients to understand their evolving needs and identify opportunities to expand services. You will be responsible for: - Managing and developing a portfolio of existing commercial customers...

Account Manager About Us: Our client is a tech company with people at heart. They focus on empowering people to create sustainable value through the clever use of technology. As a leading Microsoft partner in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, they have a proven track record of delivering transformational IT services. Salary & Benefits Starting from £25,000 + uncapped commission + industry training and development Aviva Pension 4% maximum employer contribution (salary sacrifice) Free Pension Advice Access to Pension Advisors whenever needed Group Life Insurance 3x annual basic salary Group Income Protection 75% of salary for up to 2 years Healthcare Cash Plan Cashback on dental, optical, health screenings and wellbeing treatments My Healthy Advantage App Free wellbeing and counselling support with instant chat Discounted Private Medical & Dental Additional benefits through BUPA Ride-to-Work Scheme...

Director - Building Surveying Oxford Leading Global Property Consultancy Salary up to 90k Our client, a globally recognised property consultancy, is seeking an exceptional Director to lead and expand their Building Surveying Oxford-based team. This is a pivotal senior hire, offering the opportunity to take full ownership of a growing service line within a highly respected firm. The Opportunity This role is ideally suited to an experienced and well-connected Building Surveyor ready to step into a true leadership position. You will play a central role in driving the strategic growth of the Building Surveying offering across Oxford and the wider region, combining hands-on delivery with a strong focus on winning new business. Key Responsibilities Lead, develop, and grow the Building Surveying team in Oxford Proactively win new business, leveraging your network and market presence Build and maintain senior client relationships, acting as a trusted advisor...

Are you looking for a career move that will put you at the heart of a global financial institution? By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. The Reference Data Services Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some...

Citi Commercial Bank UK (CCB UK) offers its clients the convenience, a global banking network, though leadership and global financial capabilities of Citi. We deliver extensive industry knowledge, local expertise and dedicated service support to Mid-Market companies, with a global footprint, and within annual revenue ranging from £50m to £3bn. The role be based out of London (Canary Wharf) and the primary responsibility of the Relationship Manager is servicing the banking & financing needs of Mid-Market Subsidiary client, deepening and strengthening existing client relationships. The Commercial Subsidiary Group (CSG) focuses on providing banking solutions to the subsidiaries of multinational corporations. These subsidiaries often operate across diverse markets, and CSG supports them with tailored financial products, risk management, liquidity solutions, and credit services. The group acts as the strategic link between the global parent company and its local...

Senior ServiceNow Programme Manager Location: Reading (Hybrid - 3 days onsite) Type: Permanent Role Overview Lead large-scale ServiceNow programmes, acting as a trusted advisor to clients while driving successful delivery, process transformation, and platform optimisation. Key Responsibilities Engage with stakeholders to understand current processes and define future-state solutions Lead end-to-end ServiceNow programme delivery (planning, governance, risk management) Drive process design, gap analysis, and scalable solution implementation Oversee integrations, platform performance, security, and compliance Communicate progress, risks, and updates clearly to stakeholders Ensure high-quality documentation and adherence to best practices Mentor team members and support delivery excellence Required Qualifications 15+ years' experience managing ServiceNow projects/programmes Strong expertise in: CMDB / CSDM ITOM (Discovery, Service Mapping, Event...

Inflammation & Immunology Medical Affairs Advisor/Manager If you are innovative and passionate about healthcare and want a role where you can drive change and make a difference, this could be one for you. At Pfizer we believe Science Will Win and will help us to deliver Breakthroughs that change patients' lives. We are a patient centric company, guided by our four values: courage, joy, equity and excellence. In the Speciality Care Business Unit, we support a broad portfolio and pipeline of medicines, including those for Rare Diseases, Inflammation & Immunology and antibiotics for difficult to treat, resistant infections. The Medical Affairs Advisor/Manager role is an excellent opportunity to engage and collaborate with healthcare professionals and professional bodies to facilitate a medical and scientific bridge between Pfizer and the healthcare community. We have one position available in Inflammation & Immunology (Dermatology, Gastroenterology, rheumatology and...

Competitive Salary plus excellent benefits Canterbury Christ Church University (CCCU) is a modern, mission-driven institution with a distinctive heritage and a strong commitment to education, inclusion and societal impact. Based in the historic cathedral city of Canterbury, with parts of its campus located within a UNESCO World Heritage Site, the University is nationally recognised as one of the largest talent providers in the South East of England for public services. Founded in 1962 with deep roots in teacher education, health and social care, the University now prepares future talent for careers across STEM, non-STEM disciplines and medicine. With an increasingly international profile and a growing global footprint, it serves more than thirty thousand students. As an anchor institution for Kent and Medway, Canterbury Christ Church University brings together academic excellence with a strong social mission. Through its people centred approach, commitment to public service,...

TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for an Operational Resilience & Business Continuity Manager to join us for a 3 month FTC. Day to Day You'll Be: Developing and leading Operational Resilience & Business Continuity (OR&BC) across the UK business, providing clear strategic direction. Driving forward the Operational Resilience change agenda working closely with key partners across the business to deliver improvements, reduce operational risk and ensure compliance with the regulatory expectations and policies regarding Operational Resilience. Facilitating the mapping of important...

I'm working with an independent consultancy that has established itself as a trusted advisor across the North West and nationally. They provide specialist expertise in: Building Surveying Project Management Quantity Surveying Contract and Project Monitoring Known for handling technically complex and high-value schemes, the business supports clients across a wide range of sectors including healthcare, higher education, commercial, industrial and specialist infrastructure. Their reputation is built on delivering tailored, professional advice with a strong emphasis on quality and client service. The Next Chapter - Manchester Having grown a strong platform in their existing locations, the firm is now embarking on the next stage of its journey: establishing a Manchester office. The goal is to: Strengthen links with existing clients in the city region Tap into new sectors and opportunities emerging in Greater Manchester Build a local team that reflects the business's...

Role Overview: Title: Employee Relations Manager Department: People Team Contract: Full Time | Permanent Based: Burntwood head office - Hybrid  Reporting to: Head of People & Culture Salary: Up to £50,000 per annum DOE     About the Role As Employee Relations Manager , you will take ownership for ensuring overall Employee Relations best practice, advice, training, policy and compliance across the business. You will manage a team of Advisers to ensure they are providing effective, efficient, responsive and commercial Employee Relations advice and support, with a huge focus on customer service and continuous improvement. You will ensure Managers are provided with advice and resources to navigate sensitive and complex situations, whilst protecting the organisation from risk. You will also partner with the National Support Centre management team to drive engagement and support proactive people activity.     About Busy Bees Founded in 1983, Busy Bees is...

As People Manager / Senior HR Advisor, you will lead and support all aspects of people management across the organisation. Working alongside another People Manager, you'll act as a trusted advisor to managers and leaders, ensuring consistent, legally compliant, and values-aligned people practices.You will have a diverse range of HR work from complex employee relations casework through to organisational change projects, TUPE processes, wellbeing initiatives, and training delivery. You will also line-manage a small team of 2 HR Advisors, coaching, developing their HR skills.This role is perfect for someone who combines strong HR expertise with a compassionate approach, using coaching, creativity, and professionalism to bring out the best in others.Key Responsibilities Lead, coach, and develop the HR Advisors, ensuring a high-quality, person-centred service. Provide expert advice on employee relations, performance, absence, wellbeing, TUPE, and organisational change. Hold...

Are you a strategic, forward-thinking HR professional who's passionate about creating exceptional workplaces? Do you thrive in environments where your expertise shapes culture, guides leaders, and directly impacts the life chances of young people? We're looking for an inspiring HR Leader to head up a progressive HR function within a values-driven school community. This is a fantastic opportunity to lead, influence and develop a truly people-centred strategy that supports staff, strengthens safeguarding, and champions equity and wellbeing. What You'll Be Doing In this senior role, you'll lead the delivery of a high-quality, modern HR service that meets the needs of the school today and supports its future growth. You will: Develop and implement an impactful People Strategy aligned to the school's vision and values Act as a trusted advisor to Governors, the Executive Leadership Team and Senior Leaders Shape and refine HR policies, processes and systems to ensure...

Job Title : Account Manager Location : Harrogate Salary : £30,000 - £60,000 per annum OTE (uncapped commission) Hours : Monday to Friday Are you an experienced sales professional looking for more autonomy and genuine earning potential? We're currently seeking a Account Manager to join a leading brokerage. This is a fantastic opportunity to take your career to the next level within a high performing, fast growing team that specialises in arranging finance deals. With a strong reputation for service, this business offers an exciting environment alongside excellent earning potential through uncapped commission. Your Duties as Account Manager will include: Manage the full customer journey from initial enquiry through to successful completion of the finance agreement. Assess client needs and identify the most suitable funding solutions from a panel of reputable lenders. Deliver a high standard of customer service to both new and existing clients, ensuring a positive experience at...

An exceptional opportunity has arisen for you to step into a pivotal senior leadership position as Interim Head of Financial Planning within Local Government Authority based in the West Midlands. This role offers the chance to shape and influence the financial future of a major council, reporting directly to the Director of Finance and acting as a trusted advisor to Members, the Corporate Leadership Team, and Directorate Heads of Finance. What you'll do: As Interim Head of Financial Planning, you will play a central role in shaping how financial resources are managed across all areas of this large public sector organisation. Your day-to-day responsibilities will see you leading a talented team focused on providing insightful analysis, robust reporting, and strategic advice that supports both immediate operational needs and long-term ambitions. You will work closely with senior leaders to ensure that all financial planning activities, from budget setting to monitoring, are...

Corporate Audit ManagerTop 10 Firm - OxfordPermanent, Full-Time Our client is a major professional services firm known for doing things differently-looking ahead, driving ambitious growth, and championing positive change within the industry. They provide audit, tax, and advisory services to a wide range of organisations, empowering clients through strategic insight, curiosity, and genuine partnership. They also offer their people real opportunity, an inclusive culture, and a strong commitment to work-life balance.With over several thousand employees in the UK and a global presence in more than 100 markets, the firm is on an ambitious journey-from great to exceptional-and they're looking for the right people to help shape the future of the business and their own careers. Role Overview Now is an exciting time to elevate your audit experience by joining a growing portfolio in Oxford. In a continually evolving market, this role requires someone who prioritises doing what is...

Health & Safety Manager - Civil Engineering Oxford Up to £62,000 + Car/Car Allowance £6.5k Are you an experienced Senior Health & Safety professional within the Civil Engineering sector, seeking the opportunity to progress your career? This organisation will support that progression through mentorship & financially towards chartership and other relevant qualifications! The Company The client is one of the leading engineering and construction companies in the UK and provide specialist Building, Highways, Civil Engineering, and Rail expertise to a range of markets, to provide a truly integrated service to clients. They possess proven experience and deliver successful projects in a wide range of industries, including commercial, industrial, education, rail infrastructure and depots, airports, waste, and energy. They will support both financially and through mentorship towards chartership and other relevant qualifications. Key duties will include: Be...