Marketing Account Manager Birmingham - office based 35,000 - 40,000 p/a DoE Bell Cornwall Recruitment are delighted to be working with a well-established, growing marketing agency who are looking for a senior Marketing Account Manager to join their social, vibrant Birmingham team! Duties and responsibilities of the Marketing Account Manager will include (but are not limited to): Creation of integrated, adaptable marketing strategies that focus on understanding client's goals and how to achieve them efficiently. Presenting different strategies with market research and previous results to support them, to prospective clients. Building rapport and maintaining positive relationships with clients in which you feel comfortable positively challenging them and upselling further services. Regular campaign reporting working with the rest of the team to provide detailed analytics and further optimisation of existing projects. Managing marketing budgets effectively and...

About the Role A leading organisation is seeking an experienced and strategic Head of Customer Retention to drive customer loyalty, reduce churn, and improve long-term customer outcomes. This role will take full ownership of retention performance, leading the development and execution of retention strategies, while ensuring operational excellence across customer-facing teams. The successful candidate will play a key role in influencing senior stakeholders and shaping a customer-centric culture through data-led decision making. Strategic Leadership Own overall retention performance and key churn metrics Develop and continuously improve retention strategies and frameworks Use customer insight and data to proactively identify and mitigate churn risk Leadership & Team Development Lead, coach, and develop high-performing retention teams Build a strong, customer-focused culture with clear accountability Ensure teams are equipped with the tools and processes needed...

This Is Not a Steady-State Role. A well-established, much-loved British organisation is at an inflection point. The brand is strong, the audience passionate, and the physical network extensive and now is the moment to unlock the next chapter of growth. That's the mandate. The incoming Director of Sales & Marketing joins the Senior Leadership Team with full ownership of sales, marketing, digital, brand, content, PR, partnerships and revenue, and a clear brief to build and deliver the growth strategy that gets this organisation to where it needs to be. The Opportunity You'll lead a multi-disciplinary team of circa 35 people and hold a significant marketing budget, with accountability for every major revenue stream. You won't just be executing a plan. you'll be shaping it alongside a truly collaborative SLT that's energised and ready to move. Key priorities: Build and execute an integrated sales and marketing strategy that drives growth beyond the traditional customer base...

Contact Centre Manager - Birmingham 40,000 annual salary Excellent opportunity to develop your career! 8:30am - 5.30pm (Monday - Friday) Are you an inspiring leader with a passion for driving sales success and enhancing customer experiences? If so, we invite you to bring your talents to our client, a dynamic organisation in the utilities sector. We're looking for a dedicated Contact Centre Manager to lead a vibrant contact centre team in Birmingham! What You'll Do: As our Contact Centre Manager, you'll take charge of the day-to-day operations of a busy contact centre, overseeing both inbound and outbound sales. Your leadership will ensure that every order is processed accurately and that our customers receive exceptional service with minimal wait times. Key responsibilities include : Team Leadership: Lead a diverse team of 17, including Sales Advisors, Team Leaders, and a Supervisor. Sales & Performance: Own and deliver on sales targets,...

Role: Key Account Manager Location: West Midlands Contract Type: Permanent Hours: Monday - Friday - 8 hours - 60 min unpaid break Salary: from 50,000 - 60,000 depending on experience Competitive commission structure Must have a valid UK license Role Summary This role focuses on customer retention, relationship management, and sustainable growth across a portfolio of large, regulated-sector clients. The successful candidate will be an experienced Strategic Account Manager with a strong background in SaaS, digital workflow, and digitisation solutions, capable of engaging confidently with senior stakeholders and protecting and growing existing revenue streams. You will manage complex customer accounts where service delivery, commercial management, stakeholder engagement, and operational oversight are key to success. Key Responsibilities Customer Management Build and maintain strong relationships with senior stakeholders. Drive...

Job Title: Small Works Project Manager/Project Engineer Position Summary You will oversee sprinkler system projects, managing all phases from design review through system commissioning. This role requires technical expertise in sprinkler systems combined with strong project management skills to deliver compliant installations on time and within budget. Key Duties Project manage multiple concurrent sprinkler projects from inception to completion, ensuring adherence to programme, budgets, and quality standards. Coordinate project management across trades and stakeholders while maintaining clear communication channels with clients, contractors, and regulatory authorities. Review sprinkler system designs for code compliance and buildability Verify hydraulic calculations, material specifications, and installation methods meet BSEN standards and local fire codes. Conduct site inspections to ensure installation quality and proper system functionality. Ensure all...

CRM Manager - Customer Lifecycle & Insights Hybrid (1 days in office) £45,000 - £50,000 We're working with a fast-growing, commercially driven business undergoing significant transformation, backed by private investment and focused on long-term growth. They're now looking for a CRM Manager to take ownership of the customer lifecycle, using data, insight and automation to drive customer growth, retention and revenue. This is a key role where you'll move CRM beyond campaigns into a more strategic, commercially focused function that directly supports sales and customer development. The Role Own and optimise the end-to-end customer lifecycle across onboarding, growth, retention and reactivation Build and deliver targeted CRM programmes to increase customer spend, frequency and engagement Develop segmentation models using behavioural and transactional data Turn customer insight into actionable strategies for both marketing and sales teams Plan and execute multi-channel CRM...

CRM Manager - Customer Lifecycle & Insights Hybrid (1 days in office) 45,000 - 50,000 We're working with a fast-growing, commercially driven business undergoing significant transformation, backed by private investment and focused on long-term growth. They're now looking for a CRM Manager to take ownership of the customer lifecycle, using data, insight and automation to drive customer growth, retention and revenue. This is a key role where you'll move CRM beyond campaigns into a more strategic, commercially focused function that directly supports sales and customer development. The Role Own and optimise the end-to-end customer lifecycle across onboarding, growth, retention and reactivation Build and deliver targeted CRM programmes to increase customer spend, frequency and engagement Develop segmentation models using behavioural and transactional data Turn customer insight into actionable strategies for both marketing and sales teams Plan and execute multi-channel...

Ivy Resource Group are working with a well-established contractor to recruit an experienced Project Manager for a permanent role based in Wolverhampton. You will be overseeing a diverse portfolio of commercial projects including schools, hospitals, MOD bases, colleges, universities, and leisure centres. The company: Our client is a national construction company and family-owned business that has a passion for innovation and a drive for achieving excellence. They have been in business for over 30 years and work across a variety of sectors, including: Commercial, Leisure, Education, Healthcare, Residential and Retail. The Role: Full project management from inception to completion on high-value commercial projects Planning, programming, and coordination of all on-site activities Managing subcontractors, suppliers, and project teams to deliver on time and budget Monitoring project costs, progress, and quality standards Maintaining strong communication...