Senior ServiceNow Programme Manager Location: Reading (Hybrid - 3 days onsite) Type: Permanent Role Overview Lead large-scale ServiceNow programmes, acting as a trusted advisor to clients while driving successful delivery, process transformation, and platform optimisation. Key Responsibilities Engage with stakeholders to understand current processes and define future-state solutions Lead end-to-end ServiceNow programme delivery (planning, governance, risk management) Drive process design, gap analysis, and scalable solution implementation Oversee integrations, platform performance, security, and compliance Communicate progress, risks, and updates clearly to stakeholders Ensure high-quality documentation and adherence to best practices Mentor team members and support delivery excellence Required Qualifications 15+ years' experience managing ServiceNow projects/programmes Strong expertise in: CMDB / CSDM ITOM (Discovery, Service Mapping, Event...