Ford & Stanley Select
United Kingdom
IT Operations Manager - Central London - Hybrid Working - Up to £65,000 The Role A London based Train Operating Company are looking to hire an IT Operations Manager to manage a team of 2nd/3rd Line Support Engineers, and ensure IT processes, applications & infrastructure are operating as effectively and efficiently as possible. The IT Operations Manager will drive proactive behaviour throughout the team & ensure that vulnerabilities are identified and actioned in a timely manner. You will act as a technical escalation point to the 3rd line team & have a strong focus on introducing KPIS & reporting on technology & inventory etc. You will act as a support to the IT Team, working with them to create detailed personalized development plan for each team member. Your role will be split across operations management and technical responsibilities including actioning tickets that are escalated by the outsourced 1st line team, BAU operations & involvement in...
