About the role Our Family & Everyday Proposition team has a 12-month FTC opportunity for a Product Proposition Manager within the Group Commercial Office. This role sits at the heart of shaping the future customer offering of the newly combined Coventry Building Society and The Co-operative Bank.The role is responsible for identifying, developing and launching compellingly brilliant banking and savings propositions, growing market share, building a strong pipeline for future opportunity, whilst appealing to a broader and more diverse customer and member base.Working across the full product lifecycle, from idea-shaping and research, through to value case and governance, and into Change portfolios for technical delivery.The role partners closely with teams across Product, Marketing, Digital, Customer Office, Finance, Change and Compliance to bring ideas to market at pace and with rigour. Alongside new proposition development, there is a strong focus on optimising existing...

About the Role A leading organisation is seeking an experienced and strategic Head of Customer Retention to drive customer loyalty, reduce churn, and improve long-term customer outcomes. This role will take full ownership of retention performance, leading the development and execution of retention strategies, while ensuring operational excellence across customer-facing teams. The successful candidate will play a key role in influencing senior stakeholders and shaping a customer-centric culture through data-led decision making. Strategic Leadership Own overall retention performance and key churn metrics Develop and continuously improve retention strategies and frameworks Use customer insight and data to proactively identify and mitigate churn risk Leadership & Team Development Lead, coach, and develop high-performing retention teams Build a strong, customer-focused culture with clear accountability Ensure teams are equipped with the tools and processes needed...