arriva
Wakefield, Union St, Wakefield WF1 3AQ, UK
We are looking for a Customer Experience Supervisor to join our team at Wakefield Bus Station . This is a key frontline role where you will lead by example to deliver a safe, welcoming and customer-focused environment, ensuring every customer receives a prompt, professional and positive experience. You will play a vital part in managing day-to-day service delivery, supporting Driver Managers, and responding effectively to customer needs and service challenges in a fast-paced operational setting. If you are a confident, calm and customer-centric individual with strong communication and complaint-handling skills, who can make sound decisions in a fast-paced environment, we want to hear from you! You will be visible, proactive and detail-focused, with a genuine commitment to safety, service excellence and continuous improvement. Key responsibilities Act as the first point of contact for customers needing assistance within the Bus Station (in person) Respond to...