We're on the hunt for a talented Insurance Client Services Manager who uses their knowledge and experience of the Insurance Industry to lead a team and build strong, trusted, and profitable client and customer relationships. As a Client Services Manager you will be responsible for the day-to-day management of the CS team and manage and maintain in the capacity of Account Handler own designated portfolio of clients to the highest standards So, what does the role of a Client Services Manager here involve? • Responsible for the day-to-day management of your team and supporting your Team Director who will maintain overall responsibility for the book of business • Ensuring the Account Handlers undertake accurate processing of renewals and work within the confines of the company processes and procedures • Responsible for management administration for Account Handlers (holidays, sickness, absence) • Establish recruitment needs and take responsibility for the interviewing...

What you'll be doing: Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online service Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in store customers. Collaborate with other managers to ensure the success of shopping experience of the overall store People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. Our online teams work early mornings with picking items for deliveries usually taking place from 04:00 - 08:00. What makes a great online manager: Previous line management responsibilities in a fast-paced, operational environment. Provides brilliant customer service and coaches a team to do the same. Delivers KPI's or other performance indicators. Can manage disciplinaries, performance...