Customer Services Manager We are seeking an experienced customer service leader to drive high quality resident-focused services within a values-led housing charity. Salary: £50,000 Location: Hybrid, Hammersmith London Hours: Full time, 35 hours per week including mandatory office day on Tuesdays Contract: Permanent Closing date: Wednesday 24 December Interview date: Thursday 8 January, Hammersmith About the Role As Customer Services Manager, you will lead and develop the charity s customer services, resident engagement and communications functions. Your work will help deliver the organisation s mission of providing safe, secure and good quality affordable homes for single women across London. Reporting to the Director of Operations and managing a team that includes Customer Service Advisors, a Resident Engagement and Resolutions Officer and a Communications Officer, you will ensure services are consistent, resident centred and delivered right first time....

Site Operations Manager - Job Description Reports To: Head of Operations and Senior Site Operations Manager Direct Reports Drivers, Operations Supervisor and Garage Administrator Main internal stakeholders: Engineering Manager, FBP, HRBP, H&S (incl. Risk), SLT, Property, Legal, Transcare, Training School, Commercial, Procurement, Shared Service, Customer Service, TU, Fleet Team Main external stakeholders: Regulatory Bodies (DVSA, OTC, HSE, Police), Local Authorities / TfL, Cleaning contractors, Regional CPT, Competitors, Customers, TU FTO, Local Businesses (BIDs, CoC, Local charities, Suppliers Purpose Contribute to the achievement of the site annual business plan by effectively managing the day-to-day operation of bus services so that customer needs are met, and service delivery and performance targets are achieved efficiently and within budget. Demonstrate effective and motivational leadership of the operational teams to ensure delivery of a safe and regulatory...

W rth UK Ltd has an exciting opportunity for a position within the Telesales Department based in Erith. We are looking for a driven and dynamic individual who is well spoken, vibrant and engaging. You will have the motivation to sell consultatively offering solutions for your client base, building rapport and long-term relationships. Our success relies on our people and everyone within the company has a part to play in our success. You will be responsible for maximising sales revenue from an existing and established customer base within a designated division through targeted direct marketing and telesales campaigns. The W rth Group is a leading industrial consumable products provider with over 400 companies and a global workforce of 64,000. Our dedication to quality products and excellent customer service has earned us an enviable reputation and on-going growth. We sell across four main industries: Automotive, Wood, Metal & Construction. Our aim is to drive sales and grow...

Join Vision Express in Romford Gallows Tesco as a Store Manager and take the next step in your career. We're looking for a customer-focused leader who's confident engaging with people and passionate about delivering outstanding eye care and service. You'll be leading a skilled and experienced team, making this an ideal role for someone ready for their first store management position in optical retail. As Store Manager, you'll inspire and engage your team to deliver outstanding customer experiences, drive performance, and uphold the Vision Express brand. You'll also be hands-on on the shop floor, supporting your team and making sure every customer leaves feeling valued and cared for. If you're passionate about people, love building connections, and are ready to take on a rewarding leadership role, we'd love to hear from you. Benefits •Free eyewear up to £550 annually with immediate eligibility. •On target bonuses of up to £6,180, depending on store performance. •Stretch target...

Head of Support Services Hackney Council Repairs and Maintenance Housing Services Salary: £66,084 - £67,269 Goodman Masson is pleased to be partnering with Hackney Council to recruit a Head of Support Services, a critical leadership position within Repairs and Maintenance. This role oversees the Council s fleet, complaints, and stock management functions, ensuring essential operational support that enables high-quality, resident-focused housing services. As Head of Support Services, you will lead the development of efficient systems, processes, and teams that underpin service delivery across Repairs and Maintenance. You will manage the Transport and Stores Manager and Complaints & Insurance Manager, ensuring that vehicles, materials, and customer feedback frameworks operate to the highest standards of safety, compliance, and value for money. You will take a proactive approach to customer service, embedding a culture of accountability, continuous improvement, and...

Head of Procurement, Business Support & Commercial Management Hackney Council Property Services Climate, Homes & Economy Directorate Salary: £76872 - £78090 Goodman Masson is proud to partner with Hackney Council to recruit a Head of Procurement, Business Support & Commercial Management a senior leadership role at the heart of Property Services. This post oversees procurement strategy, commercial governance, contract management, business support functions and financial oversight across a large and complex housing and property portfolio. You will lead a team of 19 specialists spanning procurement, commercial management, business support, programme monitoring, commercial compliance, surveying and cost control. Your remit includes shaping procurement strategy, ensuring compliance with public procurement law, overseeing all Gateway processes, maintaining strong commercial controls, and ensuring contracts deliver value, quality and performance. You will also...

Looking for an experienced Trade Supervisor to join a growing maintenance contractor based in Basilon Offering a competitive salary of up to 40,000 + great benefits and opportunities for professional growth within a supportive company. Key Responsibilities: Oversee the Repairs work stream and maintenance works across a range of properties, ensuring work is completed on time and to standard. Lead a team of operatives, managing schedules, resource allocation, and health and safety compliance. Liaise with tenants, addressing complaints and ensuring excellent customer service. Work closely with subcontractors and senior management to meet and exceed contract requirements. Requirements: Previous experience as a Repairs or Trades/Maintenance Supervisor, within social housing. Strong knowledge of health and safety standards and compliance. Proven ability to manage and motivate teams. Trade background with relevant qualifications and ideally SSSTS (NVQ2 Trade qualification...

Building Manager Location: London Salary: 60k + company benefits Employment: Permanent, 5 days a week The Role: We're looking for a Building Manager to take full ownership of facilities management for a major single-site building. You'll drive the delivery of an effective and compliant service using a combination of in-house teams and a network of suppliers and consultants. Key Responsibilities: Financial Acumen: Take control of the service charge budget, from preparation and monitoring to reconciliation and approval of expenditures. Stakeholder Engagement: Build and maintain strong relationships with tenants, clients and internal colleagues, providing top-tier customer service and clear communication. Leadership: Lead and manage the on-site team, ensuring all HR policies are followed. Supplier Oversight: You'll be a key point of contact for our suppliers, monitoring their work, auditing their delivery, and reporting their performance against SLAs. Technical Expertise:...

At Mango we style everything we do with passion. Founded in Barcelona and with presence in over 120 countries, we inspire the world with creativity, innovation and authenticity. Our multicultural team, is the driving force behind our success, connecting our unique style with people all over the world. YOUR NEW JOB:      For our store in Oxford St , we are looking for a Floor Manager to join our team in Man Department.     Reporting to the Store Manager, you will be responsible for the general running of the floor. You will ensure that sales targets are achieved, and customer service is at its highest level. You will be responsible for leading and motivating your team and maintaining an active and pleasant atmosphere in the store at all times .     40 hours - over 5 days per week Full availability required     Monday to Sunday     YOUR MAIN RESPONSIBILITIES:...

Fire Safety Consultant - Required in & around the London area Why Marlowe Fire & Security? As one of the fastest-growing companies in the industry, we pride ourselves on our ability to deliver excellence—from the initial design to long-term maintenance. Our employees are our greatest asset, and we empower them with the tools they need to succeed. With Marlowe Fire & Security, you will enjoy a vibrant company culture, career progression opportunities, and a comprehensive benefits package including a competitive salary, vehicle allowance, and more! Our Fire Safety Consultants Provide comprehensive Fire Risk Assessment and consultancy services to a diverse portfolio of national and local clients across the United Kingdom. Conduct comprehensive Fire Risk Assessments for designated buildings in accordance with current legislation and best practice. Ensure timely submission of all assessments, consistently meeting contractual Service Level Agreements (SLAs)....

We are looking for a Technical Account Manager who will be responsible for ensuring successful pitching, implementation, usage and operations of our Enterprise Solution Product suite. The incumbent must be comfortable with technical discussions and working collaboratively across the organization including with sales, product and operations teams. At Getty Images, we are proud to be moving the world with images. By joining, you’ll have an opportunity to work with colleagues and creative professionals around the globe immersed in a great company culture. Sounds ideal? Then Getty Images is the place for you!   Who You Are: The Technical Account Manager supports sales and B2B customers for pre and post sales activities including demoing system, provide the technical expertise and guidance around the implementation and onboarding, issue resolution, and adoption for the product services including: Media Manager and API . May expand to additional products and services. Drive...

Job Type: Permanent Build a brilliant future with Hiscox   The role The Partnerships Account Manager will be responsible for managing some of our key IAR/AR partners in PSC and APC lines to deliver revenue contribution and growth. You will be optimising the accounts and performance via detailed analysis and identifying trends, communicating the partners’ own strategy clearly and aligning it with our own, seeking out any and every opportunity to further develop the proposition in order to enable performance optimisation and growth with both our existing partners and potential prospects. The role is incredibly varied working across operations, underwriting, marketing, finance and compliance with a focus across account/relationship management, analytics, development and contract negotiations. Key Responsibilities: · Deliver Partnership GWP targets and contribution to Direct and Partnerships growth · Develop strategic plans for each partner, articulating where...

Role Description   To implement a consistent and service focused transactional and advisory capability for HR.  Primary focus is on customer service (employee and line manager experience) for HR across ‘first line support’ and outsourced providers .  Secondary focus is on the continuous improvement of HR transactional processes.      This role is accountable for creating a transactional experience for employees and candidates which is high quality, measured and consistent and is accountable for ensuring adherence to operational KPIs and SLAs.       Specific Role Responsibilities   Strategy and Governance :   Define and execute HR Operations strategy aligned with organizational goals and future workforce needs.   Establish robust governance frameworks for HR policies, compliance, and risk management across all jurisdictions .   Champion continuous improvement by identifying...

Change your job, change your workplace, change your future We are actively building diverse teams and welcome applications from everyone Role: Site Services Supervisor - Reprographics department Located: London (On site) Package: Competitive salary, bonus plus additional company benefits About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable. Find out more about Ricoh...

Assistant Business Manager, John Lewis - Stratford Full-time position About the Charlotte Tilbury Beauty Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen. Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled...

IT Service Delivery Manager Global Law Firm - London Hybrid Working - 3 days office / 2 days from home Are you an IT Service Delivery Manager looking for a rewarding new role? Have you worked in a global law or professional services firm? In this exciting senior position at a top international law firm, you will be responsible for IT leadership, business engagement, managing customer service and development of IT services. You will manage a globally dispersed team responsible for IT support and incident, problem and change management. About the role As IT Service Delivery Manager, you will be collaborating and working closely with the wider IT department and the business. You will define strategy, implement processes and implement service improvement plans for the global service delivery function as well as setting SLAs/KPIs. You will be responsible for a globally dispersed team of Service Desk and Service Management Managers using a follow-the-sun model....

Development Manager - High-End Residential (London) Location: London Salary: 60,000 Hours: Mon-Fri, 8:30am-5pm We are seeking an experienced Development Manager to lead operations of a large, high-end residential development partway through mobilisation. You will ensure the development is maintained to the highest standards, manage on-site staff, oversee maintenance and contractors, and deliver excellent resident services. Key Responsibilities: Lead, mentor, and manage on-site staff, rotas, and performance. Oversee planned and reactive maintenance, minor repairs, and contractor work. Ensure communal areas and facilities are maintained to exceptional standards. Support mobilisation activities and ensure smooth operational delivery. Deliver outstanding customer service and handle resident communications Experience & Skills: Proven experience managing high-end residential developments. Strong leadership, team development, and contractor management skills....

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Exclusive travel discounts with TUI, Expedia, (url removed) and many more Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Up to 44% off cinema tickets to enjoy your favourite blockbuster Receive cash rewards every time you spend and use them on a wide range of brands Un-wind with us with free wellness, mindfulness and exercise classes You can share all discounts and offers with your friends and families Working 5 out of 7 days We're recruiting an experienced Chef Manager who is passionate about exceptional food and world-class customer service, and who can confidently oversee all Compass Group...

Customer Experience & Insights Manager B&D Reside • £62,000 £72,000 • Hybrid (Barking / Home) Recruitment by Goodman Masson Goodman Masson is delighted to be partnering with Barking & Dagenham Reside , an ambitious and forward-thinking housing provider, as they continue to strengthen their commitment to delivering outstanding homes and truly resident-centric services. We re now seeking a proactive and influential Customer Experience & Insights Manager a newly shaped role offering the chance to build frameworks, processes, and impact from the ground up. Job Purpose This pivotal role combines complaints management, continuous improvement, and resident communications. You will lead the Complaints Team, drive service improvements through robust feedback mechanisms, and close the feedback loop by shaping and delivering clear, engaging communications to residents. Working closely with our external communications partner, you will design and implement...

Willmott Dixon are looking to expand our national development solutions team and are seeking an Assistant Development Manager to focus on assisting our Regional Head of Land and Development in progressing a strong pipeline of work with particular focus in the South East and South West of England. With over five years of successfully partnering with public sector customers across a variety of sectors our main aim now is to further develop our order book of development led opportunities. You will report to our Regional Head of Land and Development in Southern England and support them in both seeking new work and progressing an existing pipeline of developments mainly secured through public sector engagements and partnering. You will ideally be based in Southern England (London, Southern home counties, South West, south coast), but as the role could involve working on national projects you should be prepared to travel. Work life balance is important to us and as our team are...