Summary: Provide excellent customer satisfaction by resolving customer's problems quickly and accurately in professional manner whilst focusing on reducing complaints and repeat contacts. Are you highly motivated, resilient, and someone who always follows through on promises? If so, this could be the opportunity you've been looking for. As a Technical Advisor , you'll be the calm in the storm for customers facing urgent water supply issues-like unexpected outages or low pressure. Using your quick decision-making and natural empathy, you'll tackle problems head-on to deliver the best results, first time, every time. Whether you're guiding a customer to a quick fix over the phone or coordinating with our field teams to get the job done, you will take true ownership of every situation. What You'll Do Be the Voice of Calm: Act as the first point of contact for customers experiencing stressful, urgent water issues. Problem-Solve on the Fly: Listen intently, assess the...

Summary: Are you a sharp, commercially-minded Regulatory Lawyer looking to shape compliance and strategy within a vital infrastructure sector? Do you have the legal expertise and proactive mindset needed to navigate complex water industry frameworks, from Ofwat guidance to wholesale market rules? If so, this high-impact role places you at the very heart of our business. Reporting directly to the Head of Strategy and Economic Regulation, you will serve as a trusted advisor across key functions-protecting the business from regulatory risk while championing a strong culture of compliance. Main responsibilities: Provide legal advice and support to business functions in relation to regulatory obligations and policy, including (i) compliance with water industry legislation, licence conditions, competition law, wholesale market codes, charging rules, (ii) regulatory reporting and (iii) the management of regulatory and compliance risks. Working with the Regulation Team and the...