New Appointments Group
Deal CT14, UK
Customer Service Agent Salary: Up to 12.38 per hour Part-time Hours: 20 hours per week (3-4 days), shift-based Location: Discovery Park (occasional weekend shifts at Margate) We are recruiting a Customer Service Agent to join a busy customer support team within a leisure environment. This role is focused on phone and email-based customer service, supporting members with enquiries, bookings, and memberships, alongside some sales and promotional activity. This position is ideal for someone confident on the phone, organised, and comfortable working in a fast-paced, customer-focused setting. Key Responsibilities Acting as the first point of contact for customer enquiries Handling inbound and outbound calls (warm calls only) Managing enquiries through a ticketing system Supporting memberships, cancellations, and renewals Assisting with promotions, sales, and rebooking activity Using booking and CRM systems at a basic operational level Working Hours 20...
