Sanderson
Glasgow, UK
Sanderson is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. Job description As a Customer Experience Specialist, you'll be responsible for delivering a first-class customer experience to help make NS&I the UK's most trusted savings provider. Working in a fast-paced contact centre environment that has the customer at the heart of everything we do. A Customer Service Representative is someone that has a positive approach to customer service, good communication and computer skills, and is open to learning new things. Some key parts of the role are detailed below. Customer - Help resolve customer queries on first contact whilst meeting the required quality assurance and customer satisfaction standards. Actively engage in all training, coaching and support sessions to help deliver a first-class customer experience. Transformation - Dealing with a variety of ad hoc duties. Acting as appropriate on trends...
