Collections Agent Salary: 26,227 per annum Hours: 37.5 hours per week Location: Office Based Operating Hours: Shifts between 8:30am - 6:00pm, Monday to Friday We are seeking a confident and customer-focused Collections Agent to join our client's team and support ongoing collections activity. This is a role that requires excellent communication and negotiation skills, with responsibility for speaking to customers regarding outstanding arrears, processing payments and agreeing appropriate payment arrangements where full payment cannot be made. You will regularly have challenging conversations with customers, so the ability to remain calm, professional and respectful while being confident and assertive is essential. You will also provide clear and accurate information regarding debt recovery and enforcement processes, helping customers understand their position and the options available to them. Duties will include: Processing customer payments accurately and in...

Customer Service Planner £28,000 + Excellent Benefits Essex Permanent - Full Time 40 hours per week: Monday to Friday, 08:00-17:00, one hour lunch We are looking for a Customer Service Planner to join our busy team in Basildon, Essex! About the Role Working in a fast-paced environment, you will manage a high volume of incoming and outgoing calls, liaising with residents, clients, subcontractors, suppliers and operational teams to coordinate appointments and keep works progressing smoothly. Using our scheduling systems, you will plan and allocate work to operatives and subcontractors, ensuring jobs are appointed at the right time, in the right sequence and with the appropriate resources. You'll take ownership of complex repairs, work closely with site teams to provide updates, and help resolve issues where service standards may have been impacted, always maintaining customer confidence and delivering a positive experience. This is a role that...

Part-Time Customer Service Co-Ordinator Location: Chelmsford Contract Type: Temporary Are you passionate about delivering exceptional customer service? Do you thrive in a environment where your skills can make a real difference? Our client, a leading organisation in their sector, is seeking a motivated and enthusiastic Part-Time Customer Service Co-Ordinator to join their vibrant team on Mondays and Fridays on a temporary ongoing basis. Key Responsibilities: Serve as the first point of contact for customers, providing friendly and efficient service. Manage customer inquiries and resolve issues promptly and effectively. Co-ordinating work for engineers as part of a small team. Maintain accurate records of customer interactions and feedback. Collaborate with team members to enhance customer experience. Assist in the development and implementation of service improvement initiatives. Ideal Candidate: Previous experience in customer service or a similar role...